ITM Supplier Training
ITM first launched a programme of Supplier Training in 2007 and the courses have become incredibly popular. Supported by two professional training companies on behalf of ITM the courses essentially cover two levels, Introductory and Advanced.
Simply click on the level of course you are interested in and a full list of titles and dates will be shown or download the ITM's Learning the Trade pdf brochure. Learning the Trade 08.pdf
Introductory Courses in partnership with T & T Training Solutions
ITM has teamed up with T&T Training Solutions to create a series of one-day introductory level courses for those who need an overview of presentation skills, account management or negotiation skills etc . These courses are designed for those relatively new to travel management in the supplier community or for operational staff with aspirations to move across to account management or sales.
T&T Training Solutions
T&T has been established as one of the most respected and innovative training providers to the travel industry for many years. Their people are the most important part of their business and the primary source of ideas for improving their quality and service. Their success as a company is totally dependant on their people's success as professionals and individuals.
The Course Trainer
David Wootton - Training Manager
David Wootton has been with T&T Training Solutions for the last 2 years in the capacity of Training Manager. David has many years experience in the Travel Industry after spending 18 years in various operational and managerial roles across many sectors. David also has a wealth of experience in developing and writing a number of Management and Soft Skills courses.
Advanced Courses in Partnership with MG Training Solutions
The association has teamed up with a second training partner - MG Training Solutions - for an advanced level series of courses in which there are limited places and coaching is more intense. These are the perfect refreshers for established supplier managers who want to refine their skills further.
MG Training Solutions
MG Training provides learning experiences that last. Their people are skilled at imparting stimulating, dynamic training that ‘sticks' - based on industry knowledge that's up to date and relevant. All their trainers share two particular skills that set them apart and ensure they achieve their highly regarded results: they're very effective at engaging with and motivating people, and they have a real enthusiasm for seeing your teams fulfil their potential. That's why MG Training is regularly used and respected by the leading value, mid-market and premium hotel brands, hotel booking agents and conference and meeting venues.
The Course Trainer
Mark Gallen - Principle Training Consultant
Mark is the principal training consultant for MG Training. As the former Head of National Accounts for a major international hotel group, Mark is very aware of the challenges facing sales people. His sales career includes Vodafone, the Thomson Directory and Apple computers. He also worked for Carlson Wagonlit Travel negotiating client hotel programmes.
Mark's interest in encouraging individuals to make the most of their skills began on a personal development project with Operation Raleigh in Mongolia. Since then he's established a fresh, modern approach to sales training, using actor-based simulation and based on individual learning styles. He closely follows trends in hospitality sales to ensure his approach is relevant.
He holds a Certificate in Training Practice with the Chartered Institute of Personnel & Development, the recognised body for training qualifications in the UK, with a BSc in Hotel and Catering Management.
