21 Mar 2019 Amba Hotel Marble Arch
Global Cyber Alliance’ Executive Director Andy Bates will be talking about cyber risks to travellers.
We all know the dangers of Wi-Fi in hotels and airports, but what about planes? What is actually possible? Also while you are on holiday or on business, there is a much higher risk of your personal or corporate systems being accessed.
We will investigate many of these scenarios and share best practice against cyber-attacks and more importantly, how to be safer in the cyber-skies.
The process of sourcing a hotel programme can and should ensure that clients mitigate risks for employees travelling on business by considering and factoring in risk criteria as part of a hotel sourcing programme. Geopolitical stability of countries where company employees are travelling to and will stay for one or more overnight stays, location of properties, standard of properties – not just star ratings, but addressing issues relating to corporate responsibility for duty of care and to their travellers productivity/wellbeing.
Put your current risk management knowledge to the test as we use this session to collectively work through three real-life travel scenarios. We will consider which (if any) aspects of each trip could pose risk to the traveller and what tactics should be employed to mitigate those risks and facilitate the trip to go ahead.
After the exercise, our expert will reveal the actual outcomes of each trip and describe how they should have been approached from a risk management perspective.
Conducting business in countries where unusual laws are in place can be risky. It is important to understand the requirements and impacts of such restrictions and the impact on supplier choice. Ignorance will not be accepted as a get-out clause as far as the law is concerned so are you aware of what needs to be taken into consideration?
Not typically discussed in detail at a Risk Management level, the car rental part of a business trip is the one that can pose the greatest threat to business travellers and is something that organisations need to be aware of to ensure they are making the correct choices. Having the right policy and choice of vehicle – personal or hired – can seriously mitigate your risk exposure. Have you got this covered?
Traveller Wellbeing is one of the Top Priorities for Travel 2019. Having conducted extensive research for her Ph.D on this topic, Dr Rattrie has recently engaged with ITM Buyer Members to obtain further insight to the challenges travel managers have to protect their travellers. Today we will be sharing the results of the workshop held on 25 Jan and the recommendations to help support your decision making going forward.
Knowing how to predict, prevent and react to an increasing number of crisis events raises the importance of risk assessment against all threats in hospitality. Knowing where the best sources of intelligence can be found and having appropriate policies and procedures related to destination is a big part of threat mitigation. Hear about how technology can support crisis communications and lessons learned from a hospitality view.
We all know that cabin crews are a key resource for an airline when it comes to delivering customer service. Their input on any flight can make or break a journey. But it’s not all based on just smiles and serving you nicely. During this session, find out how crews are trained to handle a multitude of situations to reduce risk and provide great support.