Whatever the future business travel experience is, it will involve new technology, including smarter mobile apps potentially supported by bots, beacons, etc.
There will be new content and dispersed content causing disparity and new travellers with their own expectations. Are the sharing economy platforms and innovations fit for purpose in the business travel space? How well can they be integrated into the main stream content to provide total visibility of all options when booking? Will booking patterns change due to the repositioning of options? How can technology not only enhance the content and booking proposition but also manage the behaviours of your travellers?
By understanding the trends and setting clear objectives for your technology, business travel will be better managed.