The ITM increasingly rely upon our airline partners for members business travel. Any disruption to flights is a disruption to that business.
The ITM recognise that airlines have operating constraints and occasionally cease trading, but the ITM urge all carriers and their governing authorities to provide reliable scheduled services, as advertised, to the public and corporates.
Should it be impossible to operate services due to industrial disputes, shortage of labour/assets, natural events etc., the ITM expect the carrier affected to respond in accordance with CAA / IATA directives and provide a timely viable alternative, at no additional cost, to the traveller.
Current EU passenger rights for air, rail, bus and ferry can be found here:
Post Brexit it is still unclear how passenger rights will be affected.
Suggested strategies for the ITM buyers? Follow instructions from liquidators when carriers cease trading. When industrial action hits, speak to your TMC for alternatives to itineraries booked and consider removing a carrier from your programme if you have viable alternatives. Involve your risk officer if appropriate.
[Feb 2019 – Andrew Georgel]