Mobile technology is particularly useful and well developed in terms of
itinerary management, traveller tracking, airline/hotel/car rental/ground
transportation information/advice and, in some instances, booking, as well as
airport/city navigation, parking, journey planning, lounge access, e-ticket
storage and travel disruption.
Whilst many mobile technologies are useful it is key that members ensure
before implementing that the technology available genuinely offers something
that the corporate or the traveller/travel arranger need. If it doesn’t give
you more flexibility, information on the go, access to the latest information
or make your journey/journey planning easier then is it really adding value?
Another thing to consider is app consolidation; ITM do not believe
that travellers/travel arrangers want to have hundreds of different apps on
their mobile devices so it is worth considering whether complimenting suppliers
can consolidate apps or, more likely, introduce API’s that will enable these
apps to talk to each other. For example, a TMC/itinerary app could alert a
travel tracking app that a traveller has arrived in country or allow a traveller
to check-in to a flight or hotel direct from the app.
A final consideration is whether employees are allowed to download these
apps onto personal or corporately supplied devices. If an employee downloads to
a personal device, is the corporate happy that potentially sensitive or
confidential travel plans may be held on a personal device that is possibly not
subject to the same levels of IT
security that a corporate phone may be. Similarly will corporate IT departments
be happy for third party apps to be downloaded onto corporate phones, in many cases
they will want to conduct reviews on each separate app, which could be very
ITM believes that mobile technology and “apps” can add much to a
corporate travel programme and, in particular, aid a traveler or travel
arranger’s role. Many suppliers have launched mobile technology but these are
sometimes launched on the basis of having something to showcase, rather than
offering any new or meaningful benefits.