From airline pricing to personalised booking, rapid innovation has transformed business travel. However, no industry sector has seen more significant change in recent years than ground transportation. Ride-hailing apps have made considerable inroads in managed corporate travel. Rental car companies have consolidated, and micro-mobility services -- such as electric scooters and bicycles-for-rent -- have continued to gain traction. Even before the Coronavirus pandemic, the ground transportation sector had undergone major transformation worldwide.
The Coronavirus has brought even more notable change. Ground transportation companies have introduced new safety measures—such as mask requirements, enhanced cleaning, and in-vehicle partition screens. Furthermore, customer behaviour and expectations have changed as well. In all likelihood, some changes will endure for years after the pandemic.
Published: 02 Dec 2020
Produced by: FREE NOW for Business
Sector: Car hire, COVID-19, Taxi, Transportation and Logistics, Travel Supplier
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