This document has been compiled to allow the reader to review best practice examples and suggested top tips when considering the end to end business traveller journey from both a buyer and a supplier viewpoint, pre, during and post trip.
This document has been created by the ITM Associate Director Group based on member feedback. It will be regularly reviewed and updated to include useful resources and tools to support best practice.
The sections cover: Value, Traveller Experience, Policy Adoption, Innovation through data, Improvements through efficiency, Technology, Personalisation, CSR and Duty of Care.
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