EMPOWER TAKES PLACE BETWEEN 24 - 25 APRIL 2024 IN BRIGHTON   THE ITM CONFERENCE HAS OFFICIALLY SOLD OUT. IF YOU WOULD LIKE TO BE PLACED ON OUR WAIT LIST PLEASE CONTACT SECRETARIAT@ITM.ORG.UK [secretariat@itm.org.uk?subject=ITM%20empower%20Conference] "We’re excited to be back in Brighton for the ITM empower Conference! We will aim to help empower your travel programme, career, wellbeing, ESG focus and individuality.   The ITM Annual Conference is an industry showpiece and you’ll enjoy two days and three evenings to network, collaborate and learn with your industry peers and partners.   We work hard to make this the warmest, most welcoming event on the calendar and our community creates a uniquely friendly and engaging atmosphere. The Conference will culminate with the ITM Gala Dinner where we will be answering the big question; how will we top last year’s entertainment?" Scott Davies, ITM | CEO [https://sand-itm.optimiser.site/image/Untitled-design.png] Educational Highlights  In addition to the

MASTERING NEGOTIATION AND INFLUENCE IN A CHANGING BUSINESS TRAVEL LANDSCAPE  A curated training session conducted by SBR Consulting [https://sbrconsulting.com/] experts, designed to maximize your professional potential and give you the tools needed to succeed in your role. In today's rapidly changing business travel industry, organizations and professionals need to adapt and navigate through various challenges. This training is designed to equip participants with the essential negotiation and influence skills required to excel in this dynamic environment. The 60-minute virtual event aims to leave delegates with the knowledge and tools required to successfully negotiate contracts, build strategic partnerships, and drive positive outcomes amidst ongoing industry transformations, whether on the buyer or supplier side of the industry. Interaction will be via ‘chat’ whereby the delegate can comment, share and respond anonymously. Key Takeaways: * Improved negotiation skills to achieve favourable outcomes in business travel contracts and agreements. * Enhanced ability

REGISTRATION FOR THIS EVENT IS NOW CLOSED PLEASE CONTACT SECREATARIAT@ITM.ORG.UK [secreatariat@itm.org.uk?subject=Chairs%20Lunch%2021%20March] TO BE PLACED ON OUR WAITLIST Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM Chair, Nikki Parsons in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion

A concise 30-minute industry update using buyer insights taken from our Buyer Knowledge Exchange (BKE) two days prior to the event.   Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed.   Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for peer networking. * Ask questions before the event during registration and throughout the event using the Q&A tab. * Closed Captioning is available for this event. [https://dkbmbajk8ggfc.cloudfront.net/image/bi.png] Rated by you: how your peers have benefitted

Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * An informal meeting format, which often concludes with a social. * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential forum actions are only circulated within the group. *This event is exclusively for buyers working within the creative industry sector. Please do not register for this meeting if

The current environment has raised a multitude of challenges for the TMC community from transaction fees falling to near zero and bookings tools being switched off. Their importance within the ecosystem is unquestionable but what will their future focus be when it comes to investment and re-prioritising their customer propositions? The quick-fire format will focus the presenters' minds to showcase what makes them the ideal partner in these challenging times and how they have pivoted their business to support the changing needs of the travel buyer and traveller. Key takeaways * Benchmark your current TMC against their competitors. * Discover what is new in the world of TMCs, from small to large providers. * Ask anonymous questions directly to the showcase presenters What to expect * A Zoom event consisting of a concise, punchy presentation/demo followed by a Q&A section from each of our 4 carefully selected suppliers.

Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can

The current environment has raised a multitude of challenges for the OBT. Their importance within the ecosystem is unquestionable but what will their future focus be when it comes to investment and re-prioritising their customer propositions? The quick-fire format will focus the presenters' minds to showcase what makes them the ideal partner in these challenging times and how they have pivoted their business to support the changing needs of the travel buyer and traveller.   Part 2 of 2 | R [https://www.itm.org.uk/events/evt-000941]EGISTER FOR PART 1 [https://www.itm.org.uk/events/evt-000940] Key takeaways * Benchmark your current OBT against their competitors. * Discover what is new in the world of OBTs, from small to large providers. * Ask anonymous questions directly to the showcase presenters. What to expect * A Zoom event consisting of a concise, punchy presentation/demo followed by a Q&A section from each of our 4 carefully selected suppliers. * Ask anonymous questions

Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by an ITM representative. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was equally interesting…" "What

The current environment has raised a multitude of challenges for the OBT. Their importance within the ecosystem is unquestionable but what will their future focus be when it comes to investment and re-prioritising their customer propositions? The quick-fire format will focus the presenters' minds to showcase what makes them the ideal partner in these challenging times and how they have pivoted their business to support the changing needs of the travel buyer and traveller.   Part 1 of 2 | REGISTER FOR PART 2 [https://www.itm.org.uk/events/evt-000941] Key takeaways * Benchmark your current OBT against their competitors. * Discover what is new in the world of OBTs, from small to large providers. * Ask anonymous questions directly to the showcase presenters. What to expect * A Zoom event consisting of a concise, punchy presentation/demo followed by a Q&A section from each of our 4 carefully selected suppliers. * Ask

THIS EVENT IS NOW SOLD OUT. EMAIL SECRETARIAT [secretariat@itm.org.uk?subject=BKE%20%7C%20Distribution%20Special] TO BE PLACED ON OUR WAITING LIST. During January’s Buyer Knowledge Exchange the group raised ongoing concerns around the impact of changes in airline distribution on their programmes and in particular managing travellers and stakeholders during this time. These market changes and lack of understanding from stakeholders (in some cases) is placing additional pressures when considering going to market for TMC and OBTs. As a result of that interest  this ‘special’ BKE has been scheduled to continue that conversation and delve into the below areas distribution and what the ideal TMC and OBT partners look like in helping buyers navigate this period. * Protecting the programme & managing stakeholders due to changes in Airline Distribution * What is needed from TMC & OBT partners * How to successful to go market during a period of industry change The event will

THIS EVENT IS NOW SOLD OUT. EMAIL SECRETARIAT [secretariat@itm.org.uk?subject=Road%20to%20Net%20Zero] TO BE PLACED ON OUR WAITING LIST. The road to net zero is a journey which requires a collaboration, collective effort, and commitment from all stakeholders across the business travel ecosystem. This in person event will explore and debate the headwinds and tailwinds impacting the industry as its drives towards a more sustainable future. Paving the way for a net-zero carbon footprint we aim to help you to underpin business travel as a force for good. The event will delve into the various initiatives, innovations and strategies being implemented to reduce the carbon footprint of business travel, whilst addressing some of the challenges impacting the sector. Key takeaways * The supporting role of the TMC and green tech organisations * How air and hotel sectors are rising to the challenge * The importance of individual responsibility alongside the

A concise 30-minute industry update using buyer insights taken from our Buyer Knowledge Exchange (BKE) two days prior to the event.   Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed.   Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for peer networking. * Ask questions before the event during registration and throughout the event using the Q&A tab. * Closed Captioning is available for this event. [https://dkbmbajk8ggfc.cloudfront.net/image/bi.png] Rated by you: how your peers have benefitted

Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can

During January’s Buyer Knowledge Exchange the topic of M&E was raised for discussion and the buyers on that call shared an interest to delve deeper into the topic. As a result of that interest this ‘special’ BKE has been scheduled to continue that conversation and delve into the below areas of M&E. * M&E Strategy –  Setting key objectives and stakeholder engagement * Challenges and Pain Points * Opportunities and Successes * Policy and Delivery The event will run in a similar format to ITMs regular monthly Buyer Knowledge Exchange where interaction amongst those on the call is encouraged to share knowledge, experience and best practice. The meeting, as with any ITM discussion, will not touch on any commercially sensitive information relating to individual supplier agreements. The discussion will be led by Imogen Furness, Global Travel Manager at WTW and Sue Jones, Global Meetings & Travel Manager at INGKA

Inclusive Guest Excellence leads to increased customer attraction and retention and reduces the risk of damaging reviews. It’s also the ‘right thing to do’.  In this one-hour masterclass accommodation providers and event professionals will learn some simple, practical and cost effective tips to create a guest experience where all guests feel respected, welcomed and valued. While we strive to provide a safe and welcoming experience for all, often the challenges, risks and wishes of guests belonging to different minority groups may differ and we will use real-life case studies to provide a thought-provoking and informative session.   Note: the contents of this webinar are aimed at those working in the Accommodation sector