Buyer Knowledge Exchange Discussion Notes | 20 Feb 2024

ITM hosts regular virtual Buyer Knowledge Exchange sessions for Travel Managers from the UK & Ireland. They are designed to assist buyer members in solving common issues, asking their peers questions and benchmarking their approach. 

Notes from these sessions are available for members to download - content has been anonymised to protect the confidentiality of the group.


  • Rail over air inclusion in policy
  • Travel department KPIs
  • Air - Approach to RFPs & Auditing airline agreements & negotiated vs non negotiated fares
  • Hotels - Identifying & addressing missing rates in loading & Blocking of restricted hotel content in OBT

You need to be an ITM member to access this resource - you can join as a Connect member for free here.

Published: 22 Feb 2024
Type: Notes
Produced by: ITM
Sector : Hotels, Ground Transport, Aviation and Aerospace
Connect - IP Buyer : £9.99 (EX.VAT)
Business - IP Supplier : Free
Connect - Supplier : £9.99 (EX.VAT)
Connect - Buyer : Free
Connect - IP Supplier : £9.99 (EX.VAT)
Business - Buyer : Free
Business - IP Buyer : Free
Business - Supplier : Free