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Home /Membership / Member FAQ’s

Frequently Asked Question

What is the Institute of Travel Management?

The Institute of Travel Management is a not-for-profit, member-based association for business travel and meeting professionals in the UK and Ireland. For over 60 years, we have been promoting industry best practices and career development through training, resources, and industry recognized qualifications.

What is the difference between Connect Membership and Business Membership?

Our free Connect Membership allows you to stay connected with the business travel community, and access to our Events and Resources on a pay-as-you-go basis. Business Membership includes all the benefits of Connect Membership, but our Events and Resources are all-inclusive. You will also receive complimentary membership to the Global Business Travel Association.

I am a connect member and would like to upgrade, how can I do this?

You can upgrade your membership at any time. Just log in to the ITM website, and click on your Profile Menu.

I have registered as a Connect Member, how do I attend my first training event for free?

Email us at secretariat@itm.org.uk with the event that you would like to attend. Please note that exclusions do apply based on Membership Type.

My company would like to sponsor an ITM event, where can I find more details?

Please visit the "Sponsorship" page in the "Get Involved" section for full details about sponsorship packages and prices.

Where do I find out more information about the ITM Conference?

All information about our annual conference, including agenda, speakers and sponsors, can be found at www.itmconference.org.uk

I’m not receiving ITM Emails, what should I do?

Firstly, please check you have registered with a correct email address. If your details are correct, then they may either be going directly into your junk folder, or the email is being blocked by your company's firewall (check with your IT team). If all that is OK, then you may have unknowingly unsubscribed from ITM emails. You can edit your communication preferences by logging into your member profile area and updating your marketing info.

I have registered for an event, but am now unable to attend what should I do? And is there a cancellation fee.

You can un-register from an event via the ITM website. Please log in, select the event and cancel your place. A cancellation fee may be incurred, please check the relevant event page for more details.

I can’t access the online tools and resources, what should I do?

Some tools and resources are only available to Business members; please check your membership level. If you are a Connect member, you will need to upgrade for full access.

I no longer have access to my original email address, what can I do?

Email us at secretariat@itm.org.uk with your new information and we can update your details once we have correctly verified your details.

I’ve forgotten my password, what do I do?

Please click Member Login, and use the ‘Forgotten password’ to reset your password.
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