Inclusive Guest Excellence
Inclusive Guest Excellence leads to increased customer attraction and retention and reduces the risk of damaging reviews. It’s also the ‘right thing to do’.
In this one-hour masterclass accommodation providers and event professionals will learn some simple, practical and cost effective tips to create a guest experience where all guests feel respected, welcomed and valued.
While we strive to provide a safe and welcoming experience for all, often the challenges, risks and wishes of guests belonging to different minority groups may differ and we will use real-life case studies to provide a thought-provoking and informative session.
Download the slide deck here