Inclusive Guest Excellence

Inclusive Guest Excellence leads to increased customer attraction and retention and reduces the risk of damaging reviews. It’s also the ‘right thing to do’. 

In this one-hour masterclass accommodation providers and event professionals will learn some simple, practical and cost effective tips to create a guest experience where all guests feel respected, welcomed and valued.

While we strive to provide a safe and welcoming experience for all, often the challenges, risks and wishes of guests belonging to different minority groups may differ and we will use real-life case studies to provide a thought-provoking and informative session.

Download the slide deck here

Published: 12 Feb 2024
Type: Webinar
Produced by: ITM
Sector : Hotels, Serviced Apartments, Diversity and Inclusion
Business - IP Supplier : Free
Business - Supplier : Free
Connect - IP Supplier : Free
Connect - Supplier : Free