A practical toolkit developed by travel buyers, for travel buyers, to help navigate AI adoption. It brings together industry insights, checklists and decision-making tools to support informed choices across booking, service, payment, expense, governance and data.

How can travel managers put AI into practice? Developed through ITM’s 2026 Platinum Pathways initiative, this toolkit draws on contributions from business travel professionals during the AI and Evolution of Travel Pathway, moderated by BCD Travel.

It explores five key areas: Myths vs Reality, Booking & Service, Payment & Expense, Governance & Risk, and Data & Intelligence. With practical checklists and thought-provoking questions, it helps travel managers challenge misconceptions, identify useful starting points, establish responsible AI practices and measure impact as adoption develops.