Kerry Douglas
Head of Programme | ITM
Digital Transformation of Travel
Sponsored By TripActions, Amadeus, Collinson Group, Concur
Digital Transformation of Travel
The pandemic and its side effects have accelerated technology and digital adoption for consumers, corporates and governments alike. The majority of organisations across the business travel ecosystem already had robust technology roadmaps in place, however the impact of the last 18months has undoubtedly accelerated those plans and instigated new ones.
Digital transformation, Interoperability and the consumerisation of business travel are key themes and the need to focus investment upon the end to end traveller experience as well as identifying technologies to help manage the complex and dynamic nature of business travel have never been greater. Automation or roboticscan undertake repetitive tasks and processes, freeing up travel teams and suppliers to focus time and resource where human thinking and expertise brings greater value.
During this event you will hear perspectives from established and respected brands within our industry as well as a view from some newer entrants looking to grow within the sector. The sessions are designed to give insight as to how our industry and our travel programmes are adjusting and to show where technology could support you or your customers as we look towards the return of travel.
More speakers to be announced soon. Agenda subject to change.
Partners & Sponsors
Gold
Title Sponsor
TripActions
Other
Title Sponsor
Amadeus
Title Sponsor
Collinson Group
Title Sponsor
Concur
Speakers
FEATURED SPEAKERS
Scott Davies
Chief Executive Officer | ITM
Glenn Thorsen
Global Sustainability Lead - FCM Consulting | FCM
AC
Arlene Coyle
Unknown | Amadeus Cytric
Louise Kilgannon
Consultant | FESTIVE ROAD
Sammit Khanndeparkar
Sr Global Travel Manager | LSEG
Simone Buckley
Enterprise Growth Lead | Amadeus Cytric
Venue
ITM Virtual
About Venue
Our preferred platform is Zoom. For those unable to access Zoom on their company laptops, you can also join in via your phone.
Address
ZoomITM Virtual, null, United Kingdom,
View On MapPublic Transportation
By Train
By Tube
Parking
Location On Map
Registration Fee
Business Buyer
Free
Business IP Buyer
Free
Business IP Supplier
Free
Business Supplier
Free
Connect Buyer
£ 29.00 (Ex. VAT)
Connect IP Buyer
£ 29.00 (Ex. VAT)
Connect IP Supplier
£ 29.00 (Ex. VAT)
Connect Supplier
£ 29.00 (Ex. VAT)
Non-Member
£ 39.00 (Ex. VAT)
Registration Closes
Thursday Jul 08, 2021
1:00 AM Europe/LondonEvent Time
Thursday Jul 08, 2021
11:00 AM to 2:00 PM Europe/LondonVenue
ITM Virtual
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UPCOMING EVENTS
Meeting
Buyer Only 20 October 2025
Creative Industries Group
Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * An informal meeting format, which often concludes with a social. * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential forum actions are only circulated within the group. *This event is exclusively for buyers working within the creative industry sector. Please do not register for this meeting if you do not fall into that category. If you have any questions, please
Conference
All Member 27 October 2025
ITM Autumn Conference 2025
ITM AUTUMN CONFERENCE 2025: A PREMIER EVENT FOR BUSINESS TRAVEL PROFESSIONALS Join us at the ITM Autumn Conference to gain insights from industry leaders and participate in meaningful discussions on the latest trends, best practices, and innovations in business travel. This event brings together over 400 professionals, fostering a collaborative environment to share ideas, explore industry shifts, and build connections that drive success. More details will be released closer to the event. Key Takeaways • Discover best practices shaping the business travel industry. • Gain actionable insights from globally recognised travel leaders. • Connect with peers, thought leaders, and influential speakers. What to Expect A full-day event at a London venue, packed with senior-level speakers and engaging discussions designed to educate, inform, inspire, and connect. Attendees can expect: • In-depth presentations and panel discussions led by pioneering industry voices. • Opportunities to network and exchange ideas with over
Meeting
Buyer Only 04 November 2025
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Webinar
Supplier Only 06 November 2025
Buyer Insights
A BRAND NEW FORMAT FOR 2025 Hosted by Kerry Douglas and a panel of expert travel buyers, this concise 30-minute industry update delivers key insights sourced directly from our Buyer Knowledge Exchange (BKE) held just two days prior. Gain valuable, timely perspectives to stay informed on the latest trends and developments impacting the industry. Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for
Meeting
Buyer Only 06 November 2025
Chair’s Lunch
Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Takes place in the Seamus Heaney Library * Round table meeting format with up to 15 buyers hosted by ITM's Chair in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple
Webinar
All Member 11 November 2025
Neurodiversity and Air Travel
NEURODIVERSITY AND AIR TRAVEL Rated by you: how your peers have benefitted from previous webinars “…there is no better way to encourage engagement than through people sharing their own stories and experiences…” “Great speakers who shared many examples” Related Resource Inntel's Inclusive Meetings & Events Checklist [https://www.itm.org.uk/resources/inclusive-meetings--events-checklist] How to Make Events More Inclusive Webinar [https://www.itm.org.uk/resources/neurodiversity-how-to-make-events-more-inclusive] Neurodiversity, Mental Health and Attending Conferences Webinar [https://www.itm.org.uk/resources/neurodiversity-mental-health-and-attending-conferences] Business Disability Forum Webinar [https://www.itm.org.uk/resources/business-disability-forum]
Networking
All Member 12 November 2025
Scotland Network
We are excited to return to Scotland for an afternoon of insightful and engaging discussion plus networking. The afternoon will start with an in-person buyer meeting before we welcome our supplier partners to join us. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * A warm welcome to all delegates with refreshments available throughout * Networking and bowling (Yes, you read that correctly!)
Networking
All Member 19 November 2025
Ireland Network
We are excited to return to Dublin for an afternoon of insightful and engaging discussion plus networking. The afternoon will start with an in-person buyer roundtable before we welcome our supplier partners to join us. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * A warm welcome to all delegates with refreshments available throughout (see agenda for more details) * Delegates will sit at round tables facing the stage (which are unallocated – free seating) * We actively encourage delegate participation and have dedicated times within the agenda to engage * Networking post event including canapés and drinks.
Showcase
Buyer Only 20 November 2025
Technology Showcase Pt 1
The quick-fire format will focus the presenters' minds to showcase what makes them the ideal partner in these challenging times and how they have pivoted their business to support the changing needs of the travel buyer and traveller. Key takeaways * Benchmark the suppliers against their competitors. * Discover what is new, from small to large providers. * Ask anonymous questions directly to the showcase presenters What to expect * A Zoom event consisting of a concise, punchy presentation/demo followed by a Q&A section from each of our selected suppliers. * Ask anonymous questions to the speakers during their presentations to obtain the information that you want answers to. * You have the opportunity to use the chat functionality to discuss the propositions with your fellow buyer members on the call. Register for Part Two here [https://www.itm.org.uk/events/evt-001026]
Showcase
Buyer Only 26 November 2025
Technology Showcase Pt 2
The quick-fire format will focus the presenters' minds to showcase what makes them the ideal partner in these challenging times and how they have pivoted their business to support the changing needs of the travel buyer and traveller. Key takeaways * Benchmark the suppliers against their competitors. * Discover what is new, from small to large providers. * Ask anonymous questions directly to the showcase presenters What to expect * A Zoom event consisting of a concise, punchy presentation/demo followed by a Q&A section from each of our selected suppliers. * Ask anonymous questions to the speakers during their presentations to obtain the information that you want answers to. * You have the opportunity to use the chat functionality to discuss the propositions with your fellow buyer members on the call. Register for Part One here [https://www.itm.org.uk/events/evt-001008]
