Kerry Douglas
Head of Programme | ITM
Digital Transformation of Travel
Sponsored By TripActions, Amadeus, Collinson Group, Concur
Digital Transformation of Travel
The pandemic and its side effects have accelerated technology and digital adoption for consumers, corporates and governments alike. The majority of organisations across the business travel ecosystem already had robust technology roadmaps in place, however the impact of the last 18months has undoubtedly accelerated those plans and instigated new ones.
Digital transformation, Interoperability and the consumerisation of business travel are key themes and the need to focus investment upon the end to end traveller experience as well as identifying technologies to help manage the complex and dynamic nature of business travel have never been greater. Automation or roboticscan undertake repetitive tasks and processes, freeing up travel teams and suppliers to focus time and resource where human thinking and expertise brings greater value.
During this event you will hear perspectives from established and respected brands within our industry as well as a view from some newer entrants looking to grow within the sector. The sessions are designed to give insight as to how our industry and our travel programmes are adjusting and to show where technology could support you or your customers as we look towards the return of travel.
More speakers to be announced soon. Agenda subject to change.
Partners & Sponsors
Gold
Title Sponsor
TripActions
Other
Title Sponsor
Amadeus
Title Sponsor
Collinson Group
Title Sponsor
Concur
Speakers
FEATURED SPEAKERS
Scott Davies
Chief Executive Officer | ITM
Glenn Thorsen
Global Sustainability Lead - FCM Consulting | FCM
AC
Arlene Coyle
Unknown | Cytric by Amadeus
Louise Kilgannon
Consultant | FESTIVE ROAD
Sammit Khandeparkar
Sr Global Travel Manager | London Stock Exchange Group
Simone Buckley
VP Marketing EMEA | -
Venue
ITM Virtual
About Venue
Our preferred platform is Zoom. For those unable to access Zoom on their company laptops, you can also join in via your phone.
Address
ZoomITM Virtual, null, United Kingdom,
View On MapPublic Transportation
By Train
By Tube
Parking
Location On Map
Registration Fee
Business Buyer
Free
Business IP Buyer
Free
Business IP Supplier
Free
Business Supplier
Free
Connect Buyer
£ 29.00 (Ex. VAT)
Connect IP Buyer
£ 29.00 (Ex. VAT)
Connect IP Supplier
£ 29.00 (Ex. VAT)
Connect Supplier
£ 29.00 (Ex. VAT)
Non-Member
£ 39.00 (Ex. VAT)
Registration Closes
Thursday Jul 08, 2021
1:00 AM Europe/LondonEvent Time
Thursday Jul 08, 2021
11:00 AM to 2:00 PM Europe/LondonVenue
ITM Virtual
ITM VirtualPARTNERS & SPONSORS
UPCOMING EVENTS
Meeting
Buyer Only 21 May 2024
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Partner Event
Buyer Only 23 May 2024
Hubli Labs – Buyer Workshops
Hubli labs is a series of in-person think tanks focused on exploring the challenges, opportunities and solutions facing the meetings industry. The London event will be moderated by and include independent insights from Ian Jones from temoji. The buyer only workshops allow attendees to engage with peers, share best practice, discuss industry trends and work together to address key challenges. All attendees will receive a post event finding reporting capturing all the key talking points. Topics will include: * Sustainable meetings * Growth of internal meetings * Purposeful meetings * Contracting challenges * Technology & payment solutions This is a buyer-only event with limited spaces available. Note: Hubli will receive your registration details when you register for this event.
Webinar
Supplier Only 23 May 2024
Buyer Insights Webinar
A concise 30-minute industry update using buyer insights taken from our Buyer Knowledge Exchange (BKE) two days prior to the event. Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for peer networking. * Ask questions before the event during registration and throughout the event using the Q&A tab. * Closed Captioning is available for this event. [https://dkbmbajk8ggfc.cloudfront.net/image/bi.png] Rated by you: how your peers have benefitted
Meeting
Buyer Only 24 May 2024
Chair’s Lunch
Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM Chair, Nikki Parsons in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was
Supplier Academy
Supplier Only 06 June 2024
Inside the Mind of the Buyer
An open, honest and safe space for you to ask a panel of expert buyers the questions that matter to you. Live only, this is a rare opportunity for you to reverse the dynamic and question buyers without judgement. Submit your questions via registration to avoid disappointment, or live on the day to give you full flexibility. Key takeaways * Validate best practices and gain invaluable insights. * Get to the heart of the issues affecting your sector. * You can ask any question in confidence without being judged. What to expect * Zoom webinar format with tiled speakers and chat functionality. * Topics are collated using the topics submitted by members during registration. * Questions submitted in advance take priority, however, you can ask additional questions. * This is a live-only event and is therefore not available via ITM OnDemand. [https://dkbmbajk8ggfc.cloudfront.net/image/IMOB.png] Rated by
Meeting
Buyer Only 11 June 2024
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Webinar
Supplier Only 13 June 2024
Buyer Insights Webinar
A concise 30-minute industry update using buyer insights taken from our Buyer Knowledge Exchange (BKE) two days prior to the event. Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for peer networking. * Ask questions before the event during registration and throughout the event using the Q&A tab. * Closed Captioning is available for this event. [https://dkbmbajk8ggfc.cloudfront.net/image/bi.png] Rated by you: how your peers have benefitted
Meeting
Buyer Only 19 June 2024
Chair’s Breakfast
Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM Chair, Nikki Parsons in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was
Social
All Member 28 June 2024
ITM Achievement Awards
Celebrating excellence across the travel community and recognising mentees as they graduate from the ITM Mentoring Programme, the event promises to be a rewarding afternoon and provides a perfect opportunity to network. The Awards Category - General - Game Changer (Individual or Team) This year's Game Changer award will recognise the exceptional drive, bold approach and confidence to pursue change to overcome a company, client or industry challenge. - Programme Achievement (Individual) - Programme Achievement (Team) This award will recognise the step changes made in Travel, Meetings and/or Expense Programmes to bring maximum value to the end-to-end experience. It could be a single piece of the puzzle, a re-design of the programme, technology-based or a re-focus of the resource in place. - Service Excellence (Individual) - Service Excellence (Team) Recognising the focus and dedication needed to deliver excellence over the last year, this award will shine a light on the individual, and teams, that have demonstrated best-in-class. Category
Meeting
Buyer Only 03 July 2024
Creative Industries Group
Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. This event will be followed by a social that will run until 19:30. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * An informal meeting format, which often concludes with a social. * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential forum actions are only circulated within the group. *This event is exclusively for buyers working
