Agenda

Monday 27th October

Arrival and Networking 09:00 - 10:00

Opening 10:00 - 10:05

ITM CEO Scott Davies opens the day with a warm welcome and an overview of what’s ahead.

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Scott Davies CEO | ITM

Cutting Through the Noise: The Future Role of the Travel Manager 10:05 - 10:45

Corporate travel is no longer just about bookings and policy. Travel managers are being asked to integrate with finance, HR, procurement, security, and IT — all while navigating AI, payments, sustainability, and a flood of new suppliers. It’s overwhelming, and the noise can feel deafening.

In this energising opening session, Kintela Group partners Karen Hutchings and Stewart Harvey will show how travel managers can cut through complexity and reposition themselves as connectors, communicators, and strategic contributors inside their organisations.

Sallyanne Heywood Partner | Kintela Group

Karen Hutchings Partner | Kintela Group

Stewart Harvey Partner | Kintela Group

AI - Trick Or Treat? 10:45 - 11:15

As artificial intelligence rapidly reshapes the corporate travel landscape, this session provides a practical and strategic overview of the technologies transforming the industry—from generative AI to agentic AI.

Framed through the lens of the travel buyer, the discussion will explore how these innovations aim to improve efficiency, reduce cost, enhance traveller experience, and solve longstanding pain points such as compliance to programmes. Delegates will be guided through a roadmap for identifying, evaluating, and integrating AI solutions relevant to their travel programmes—regardless of size or maturity.

The session will also tackle key considerations such as data security, internal stakeholder buy-in, and how to assess the right partners for implementation and support. By the end of the discussion, buyers will walk away with a clear understanding of what’s available today, how to prioritise what matters most to their organisation, and how to future-proof their programme in an evolving AI-driven environment.

Sarah Whiting Senior Director Global Solutions Engineering | BCD Travel

Nick Dewey VP, Global Sales, EMEA | BCD Travel

Networking Break 11:15 - 11:55

Transformation Through Mentoring 11:55 - 12:30

We all aspire to successful, fulfilling lives and careers. Hear from senior leaders and role models in the travel industry as they share how they have tried to optimise their careers and lives with the support of mentors reverse mentors, sponsors and cheerleaders. This essential session will challenge how you define success and what it takes to achieve it - as delegates come prepared to discuss and share the standout career advice they’ve received.

Katie Garrahy Global Travel Manager | Wood

Oliver Moore Director of Travel Agency Sales, EMEA | Enterprise Mobility

Keynote Speaker 12:30 - 13:05

The travel industry continues to shape shift and the commercial models that have powered its progress to date are changing. Consolidation in the TMC sector continues as pace but what does this mean for corporate buyers and suppliers alike ? Does culture still eat strategy for breakfast in today’s most successful travel businesses and what leadership is required to navigate an uncertain world and economy. Karen William’s inspirational journey and leadership style will be shared in a session that will provide some memorable takeaways for all.

Karen Williams CFO | Amex GBT

Networking Lunch 13:05 - 14:25

Building the Baseline - Inclusion & Wellbeing 14:25 - 15:00

Inclusion and wellbeing aren’t just initiatives. They’re the foundations of a thriving, high-performing culture. When people feel valued, safe, and supported, they don’t just belong, they excel.

Yet, many organisations still treat inclusion and wellbeing as separate or soft priorities, rather than as core contributors of business success. The result? Gaps in equity, missed opportunities for innovation, and untapped potential.

Delegates will leave this session with practical ways to boost their own wellbeing and impact, and the tools to help their organisations become a place where people and performance thrive together.

Oliver Henry Head of Inclusion and Wellbeing | easyJet

272nd to 3rd...And Counting 15:00 - 15:10

Sally Beck, General Manager of the Royal Lancaster London, will reflect on the hotel’s transformation and the role of personal and team wellbeing in driving success. She’ll also share her perspective on diversity, inclusion and mentoring, with a brief look at meaningful sustainability in hospitality.

Sally Beck General Manager | Royal Lancaster

Comply With Me 15:10 - 15:40

Discover practical strategies to drive policy adoption and ensure consistent, company-wide travel compliance.

Jason Dunderdale Global Sales Director | Blacklane

Alison Rogan Head of Travel and Events | HSBC

Nikki Regan Director of Commercial Strategy | ATPI

Networking Break 15:40 - 16:10

From Buzzword to Business Value 16:10 - 16:40

Sustainability as a strategic imperative’ continues to be highlighted as a priority, but are we really making progress in managing our impact and respecting the planet? For many, the drive to reduce the environmental impact of business travel is directly linked to their company’s appetite and focus—often shaped by how much business travel contributes to their overall emissions.

But it’s not just about corporate appetite. It’s also about having visibility of baselines, the ability to track progress, and the tools to communicate and implement a meaningful reduction plan.

The industry has seen many new entrants focused on supporting travel managers and programmes with technology and tools to reduce their environmental impact. But how can travel managers keep abreast of these options and understand which solutions are right for them?

Philip Charm CO-Founder & CBO | Clarasight

ITM Debate Series: The Future of Accommodation 16:40 - 17:20

In this lively ITM Debate Series session, industry leaders from the buyer and supplier sides go head-to-head on the future of the accommodation sector in business travel. The debate will focus on three key pillars:

• Distribution & Commercial Models: How are dynamic pricing and new agreements reshaping managed travel?

• Traveller Experience: Are we meeting traveller needs or adding friction in the name of cost and compliance?

• Responsible Operations & Sourcing: Can the annual hotel RFP process deliver on sustainability, inclusivity, and duty of care?

Expect frank views on transparency, flexibility, and innovation versus legacy processes and control—asking whether today’s accommodation model is fit for the future or ripe for disruption.