The practices described in this report are designed to ensure safety, cost controls, efficiency and security when travel managers make decisions about contracting with TNCs.

Companies like Uber and Lyft continue to grow in popularity, and employees may use them more regularly than traditional black car or executive sedan services. As evidenced in this report, travel managers must be aware of the risks involved when contracting a TNC, which include, but are not limited to, insurance; data privacy & confidentiality; driver vetting; negligent hiring; reputational harm; surge pricing & congestion; driver issues such as excessive work hours and wage equity; accessibility; and tax avoidance.

It is intended that this report give a comprehensive explanation of each risk, how it might affect the travel manager and his or her employees, and recommendations in regards to doing business with TNCs in one or all risk areas.