| | | |
Agenda
Monday 28th April
Welcome Party 19:00 - 01:00
A warm welcome as the ITM community reunites at the largest UK business travel conference of the year
Tuesday 29th April
Inspire Your Morning 07:30 - 09:00
Start your day off right...
Including; Yoga, Peloton, Running/Walking, Swimming, Golf Range & Adventure Golf.
Buddy Programme Breakfast 08:30 - 09:45
The ITM Buddy Programme starts by welcoming first time conference goers, solo attendees and veteran buddies for a networking breakfast.
Inspire Opening 10:00 - 10:15
Hear from ITM Chair Nikki Parsons and CEO Scott Davies as we introduce Inspire and run through key ITM initiatives for 2025 and beyond
.png?v=W9zAg5 "Dimension: 54 X 54 px
Size: 99 KB
Type: png")
Scott Davies CEO | ITM.png?v=W9zAg5 "Dimension: 54 X 54 px
Size: 99 KB
Type: png")
Nikki Parsons ITM Chair & Global Travel | Jane Street
A Responsible Conference 10:15 - 10:25
Sharing the planning and arrangements to ensure that our Conference treads as lightly as possible on our planet and how we embrace neurodiversity and wellbeing to ensure all delegates feel welcome, energised and inspired !
Global Travel Outlook : Where Are We ? Whatever Next ? 10:25 - 11:00
Barclays lead transport sector expert guides us through the financial health and outlook for
the industry, taking an insightful and engaging view into the near future as the industry continues to grow,
whilst navigating economic and geopolitical uncertainties
Andrew Lobbenberg Head of European Transport Equity Research | Barclays
Networking Break 11:00 - 11:40
Getting Uncomfortable : Is Our Industry Broken? 11:40 - 12:15
Is it time we all recognised that a new commercial model is needed to provide a sustainable business travel ecosystem ? Are money flows in the industry dictating the progress of innovation ?
Charlie Sultan President | SAP Concur
Caroline Strachan CEO | FESTIVE ROAD
Jim Davidson Vice Chairman | Accelya
Re-Imagining Your Potential 12:15 - 13:00
Have you ever given up on something that you really wanted ? Did obstacles present that made it seem to hard ? Prepare to be inspired by British Olympian Georgia Bell, who decided to go again with an entirely different mindset, casting aside the expectations of others and reframing what could be possible.
Georgia Hunter-Bell Motivational Speaker
Networking Lunch 13:00 - 14:45
Breakout Round 1 14:45 - 15:40
Wake Up to A New World of Wellbeing
Wellbeing isn’t just a perk, it’s the foundation of high performance, personally and professionally. Yet, despite its growing importance, many still get it wrong. Why? Because wellbeing is often misunderstood, misapplied, and seen as something separate from success.
From coaching elite athletes to shaping global wellbeing strategies and stepping onto the TEDx stage, Oliver has spent his career redefining what wellbeing truly means.
Now, he wants to help you do the same.
This session isn’t just about workplace wellbeing—it’s about you. You’ll walk away with:
A fresh, empowering perspective on wellbeing—one that puts you in control
A deeper understanding of stress, energy, and performance—and how to make them work for you
Practical, science-backed tools to manage stress, boost resilience, and elevate your wellbeing
It’s time to stop treating wellbeing as a “nice-to-have” and start using it as a powerful tool for success.
Are you ready to rethink wellbeing?
Oliver Henry Head of Health & Wellbeing | easyJetTransforming your business: The power of effective travel payment solutions
Are outdated travel payment processes slowing your business down? Nearly 1 in 3 companies still require employees to cover expenses with personal cards, leading to long reimbursement times and increased administrative burdens. This inefficiency impacts productivity and bottom lines, with 14.5% of businesses missing out on reclaiming VAT on travel expenses.
Join our breakout session to uncover the hidden costs of inefficient travel payments and discover effective solutions that simplify processes, save time, and unlock valuable resources. Streamline your travel payments and enhance your business operations. Don’t let outdated systems hold you back!
Romain Mialane Director Commercial Solutions | Visa EuropeIn the Pursuit of the Perfect Travel Programme – Engaging all ages
Are you ready for the changing demographic in your business?
Join Katie Skitterall and Jenny Thornton in the pursuit of the Perfect Travel Programme that engages all ages.Are you ready for the changing demographic in your business? Join Katie Skitterall and Jenny Thornton in the pursuit of the Perfect Travel Programme that engages all ages.
This interactive session will share best practices for onboarding, communicating to, and managing the travel needs of Gen Z to Baby Boomers, and trainees to C-Suite.
Katie Skitterall Group Commercial Director | Direct ATPI
Jenny Thornton Director of Technology Solutions | Direct ATPI
Breakout Round 2 15:40 - 16:35
The Art of Influencing: Using behavioural insights to upgrade traveller communications Sponsored By AMEX GBT
Becky Burton-Stevens Client Portfolio Lead | Amex GBT
Andy Raimond Optimization Manager - Behavioral Science| AMEX GBT
Sustainable Supply Chain at Delta Air LinesSponsored By Virgin/Delta
Prabhu Sundaram Director - SCM | Delta Air Lines
Demystifying the complexity of the OBT landscape & Travel Industry Quiz... with PrizesSponsored By Concur
Paul Dear Regional Vice President - Supplier Management (EMEA) | SAP Concur
The more you understand the way travellers make decisions, the greater your ability to influence them to make the right choices for your travel program. This workshop, hosted by Andy Raimond, Amex GBT Consulting’s inhouse behavioural psychologist, will explore how you can use behavioural insights to hone your traveller communication and improve engagement.
Becky Burton-Stevens Client Portfolio Lead | Amex GBT Andy Raimond Optimization Manager - Behavioral Science| AMEX GBTSustainable Supply Chain at Delta Air Lines
Why sustainable Supplychain is important. What really matters to our passengers & corporate customers. What is Delta doing to help them – a behind the scenes look at how Delta is planning to achieve its Net Zero Supplychain.
Prabhu Sundaram Director - SCM | Delta Air LinesDemystifying the complexity of the OBT landscape & Travel Industry Quiz... with Prizes
Join this session where Paul Dear will demystify (or not) the OBT landscape. He will discuss how hotel, air and rail content flows into the OBT, covering the various different channels content comes from and why working with partners and the industry makes all the difference. There will be The Travel Industry Pub Quiz in conjunction with The Trainline & Thrust Carbon with prizes, where your industry knowledge will be tested, and you might learn something you didn't know before.
Paul Dear Regional Vice President - Supplier Management (EMEA) | SAP ConcurBuyer Knowledge Exchanges 16:35 - 17:30
Buyer Session
Highly valued and requested buyer member sessions with defined topics to help benchmark and collaborate with with their peers.
Highly valued and requested buyer member sessions with defined topics to help benchmark and collaborate with with their peers.
- Maximising Programme Savings & Compliance
- Why Meetings?
- Travel Management as a sole buyer
- Building Inclusive Travel Programmes
ITM Chair's Session 16:35 - 17:30
Supplier Session
Collaboration unleashed hackathon – lets work smarter together
We often call for more collaboration across our industry so let's be the change we want to see! Building on ITM's 2025 Buyer Priorities Survey, where Buyers advised their biggest challenges, this session will delve into those challenges to identify and agree examples of great collaboration, where it fails; share ideas on paths forward and note those valuable Ah-ha moments.
This working session will bring together the strength of ITM's combined supplier community as we discuss and debate, in working groups, how best to succeed in supporting corporate partnerships.
Nikki Parsons ITM Chair & Global Director for Travel | Jane Street
Graham Ross Global Head of Program and Process Enablement | FCM
Samantha McKnight Senior Vice President Client Solutions | CIBTvisas
Stuart Winstone Group CEO | SilverDoor
Educational Close 17:30
Expo Happy Hour 18:30 - 19:30
Begin your evening with our Expo Happy Hour, where networking meets relaxation. Enjoy drinks, starters and informal conversations with industry peers, suppliers, and fellow delegates in a vibrant setting.
Chair’s Annual Party 19:30 - 01:00
A new format for 2025, but you can expect food, refreshments, networking and some surprise entertainment.
Wednesday 30th April
Inspire Your Morning 07:00 - 08:30
Start your day off right...
Including; Yoga, Peloton, Running/Walking, Swimming, Golf Range & Adventure Golf.
Opening 09:00 - 09:05
Join Scott as we launch a packed programme for day two of Inspire.
Keynote 09:05 - 09:40
The aviation sector has experienced strong growth and this is an opportunity to hear from senior leaders of the airlines within one of the longest standing joint business ventures. What are their plans for the business travel market and what message does American Airlines have around its relatively recent strategy reset?
Richard Tams Founder & Director | Tailwind Advisory
Colm Lacy Chief Commercial Officer | British Airways
Lucas Martin Senior Vice President of Sales | American Airlines
ITM Debates - Are TMCs Fit For The Future? 09:40 - 10:20
ITM Debates returns to conduct the debates that ITM's community wants to hear. Our panel
of TMC leaders and buyers exchange strong opinions and our delegates decide which point of view convinces
them. Not your typical panel session…
Michael Riegel CEO EMEA | Navan
Carol Fergus Director - Global Travel, Events and Ground Transportation | Fidelity International
Jan T. Jacobsen Global Procurement Director Travel & Mobility | Accenture
Jenny Sabineu Sr. Manager, Travel (EMEA/LATAM) & Sustainability | Salesforce
Darren Toohey Chief Sales & Customer Officer | CTM
Marcus Eklund Global Managing Director | FCM
Networking Break 10:20 - 11:00
Fixing the Showers: The Secret to Elevating Your Impact 11:00 - 11:40
Great travel programmes and partnerships don’t just happen—they are built through smart communication, active listening, and a deep understanding of your customers.
In this session, we will explore how effective communication can transform both the buyer-supplier partnership and travel program—and why the first step isn’t sending more emails but actually listening.
We’ll show how you can apply the principles of leadership, storytelling, and responsiveness that drive great connections, influence and understanding. The message?
Know your audience – Communication starts with understanding what matters most to your stakeholders and customers.
Listen and respond – Quick wins build trust and engagement, laying the foundation for bigger strategic shifts.
Through real-world examples from Wood PLC and beyond, we’ll provide practical takeaways to help you.
Martin Ferguson Global Communication and Marketing Expert
Daniel Cockton VP - Global Travel Services | Wood PLC
Annelies Glandorf Global Experience Programme Manager Corporate Travel | Shell International LtdWorth it – Defining and measuring the value of business travel 11:40 - 12:40
Supplier Session
With costs rising, carbon budgets emerging and video conferencing now part of our everyday, the worth of
corporate travel has never been more under the spotlight. We take a look at the science and art of
face-to-face in achieving objectives, the role of business travel in facilitating business objectives and
consider how measuring value will play a role in our sector’s future.
Paul Tilstone Founder | temoji
Ian Jones temojian | temoji
Julie Reeves Consultant | temoji
Nick Vournakis EVP and Chief Customer Officer | CWT
Inspire Mission 11:40 - 12:40
Buyer/Sponsor Session
A fun and engaging opportunity for sponsor partners and buyers to work together to support and give back
to communities local to our host venue.
Networking Lunch 12:40 - 14:00
Breakout Round 3 14:00 - 14:40
Hassle-free hotel payments: How do we get there?
Think you know travel payments? Think again.
We’re bringing together key players from across the travel ecosystem to answer the questions you’ve been dying to ask...
“What are travellers actually saying about payments?”
“Why are virtual cards not always accepted?”
“What is being done to make payments better?”
Join Global Travel Manager, Callum Hawley as he quizzes a TMC, hotel chain, and payment technology partner on the reality of travel payments today, ambitions for the future, and how, together, we can move the ecosystem one step closer to hassle-free hotel payments.
Calum Hawley Global Travel Manager | Endeavour Mining Plc.
Kelly Cleeton Head of Corporate Hotel Payment Solutions | Conferma Katie Skitterall Group Commercial Director | Direct ATPISitting on a Hidden Goldmine? Out-of-the-Box Use Cases for Travel Data
Data is the heartbeat of any travel program, but have you ever used it to solve problems beyond travel? Let us open your eyes to out-of-the-box use cases that redefine what's possible with data. You’ll hear firsthand stories, like how an aerospace company used its travel data to optimize plant logistics – just one example. You’ve got the data, now let’s make it work harder so you can work smarter.
Sarah Whiting Sr. Director Global Solutions Engineering | BCD Travel
Shelley Fletcher-Bryant Vice President, Sales & Client Management | AdvitoSAF – Securing Aviations Future! (A quick 101 with the BA team to know what questions you should be asking)
Sustainable Aviation Fuels (SAF) are ‘taking off’ as the aviation industry starts to decarbonise. From January 2024 all flights departing UK and EU airports are required to use SAF for at least 2% of their fuel due to the introduction of government mandates.
How does this affect business travellers?
How are airlines such as British Airways working with their corporate customers to help them understand their carbon impact and the role SAF can play?
Nick O’Farrell Head of Global Corporate Accounts | British Airways
Rachel Barton Sustainability Product Manager | British Airways
Breakout Round 4 14:55 - 15:35
Building a Cost-Efficient Travel Program: Best Practices for Travel Leaders
Join us for an insightful discussion on how travel managers and corporate travel teams can design cost-efficient, high-impact travel programs.
Modern booking platforms have transformed the way we manage business travel, making it more efficient, transparent, and manageable for global travel teams. With the market evolving rapidly, travel managers are facing new challenges that require a rethinking of how we approach travel distribution and infrastructure. To stay ahead and turn these challenges into opportunities, it’s important to adopt a proactive and flexible approach.
As we look at the changing landscape of business travel, we’ll explore key issues like rising costs, shifting supplier dynamics, and the need for a smarter, more data-driven approach to travel management. The big question is: how can travel managers not just keep up, but actually use these changes to streamline their operations, cut costs and bring more value to their organisations?
We’ll discuss strategies to overcome these challenges, from using innovative tools and cost-saving techniques to building stronger supplier relationships, all while ensuring a seamless and sustainable travel experience for corporate travellers.
Key Takeaways
- Cost efficiencies: Diversifying content sources to provide access to the most competitive travel options.
- A great experience: Enhancing the experience for travellers through seamless tools.
- Data visibility: Empowering teams with clear, actionable insights for better decision-making.
Jenny Lithgow Manager, Commercial Account Management | Navan Navigating the (not so) New Frontier: Demystifying access to content and modern airline retailing.
Join us for an insightful and interactive breakout session that delves into the transformative world of New Distribution Capability (NDC) and its impact on corporate travel management. This session will demystify NDC and show how it’s revolutionizing the travel buying experience. Learn how this new standard enables airlines like United to offer personalized content and enhanced features in addition to their best pricing in real-time. Find out what it means for your travelers and your program, Duty of Care and ‘transparency’, your relationship with your TMC and online booking tool and many more.
This session is designed for travel managers, procurement professionals, and technology decision-makers who want to stay ahead of the curve in corporate travel management. Attendees will leave with a clear understanding of NDC’s benefits and insights into how this technology can be leveraged to enhance both traveler experience and organizational efficiency.
Mike Fitzgerald Senior Manager, Digital Sales | United Airlines
Sam Gillespie Key Account Manager for Business Sales Group | United AirlinesCrossing Borders: The Compliance Roadmap
With the advent of new cross border travel obligations, such as the EES, ETIAS, and the UK ETA, as well as PWN and A1s: Travel Managers find themselves in the eye of a cross-border compliance storm, with the potential impacts for non-compliance affecting both the traveler and corporations in unexpected ways. Join us as we navigate the raft of new travel compliance obligations and hear from buyers as to their organisation’s solutions.
Samantha McKnight Senior Vice President Client Solutions | CIBTvisas
Networking Break 15:35 - 16:05
Not All Heroes Wear Capes 16:05 - 16:50
Our closing speaker will share his inspiring story and a powerful message of the importance of
acceptance, self-love, overcoming challenges and spreading kindness.
Inspire Close 16:50 - 17:05
Drinks Reception 19:00 - 20:00
Open to all. Join the ITM Board of Directors for a pre-dinner drink (or two!)
Gala Dinner & Awards 20:00 - 01:00
ITM's annual Gala Dinner, including our prestigious Buyer of the Year and CEO award, raffle and charity auction followed by an unforgettable night of entertainment!
The above timings are British Summer Time (BST)
Note: this agenda is subject to change
