ITM Autumn Conference

Sponsored By Advito, Amadeus, American Airlines, American Express Global Business Travel, Direct ATPI, BCD Travel, British Airways, Collinson Group, Enterprise Mobility, FCM, FREENOW for Business, Reed & Mackay, TripStax, TROOP, Uber For Business

Registration Closed

ITM Autumn Conference

Registration is now closed as we have reached capacity - if you would still like to attend, please email secretariat@itm.org.uk for join our waiting list

Join our first in-person Autumun Conference taking place in London

"Join us for the inaugural ITM Autumn Conference as we come together to build on the industry’s recovery. Whilst demand for travel has risen, several significant challenges are making progress tricky. Resource constraints amongst critical suppliers, the residual effects of Covid, border considerations and the backdrop of a cost of living crisis mean nothing is ever easy for us, is it?

In each case we will take the time to describe the challenge, share what key players are doing to resolve the situation and, critically, articulate what buyers need to be doing to unearth opportunities and optimise their programmes."

ITM CEO, Scott Davies

Agenda

Programme Overview
Our conference agenda can be found by opening the agenda tab above. Please be aware that our agenda is subject to change and will evolve as we get closer to the live date. Make sure you follow us on Linkedin to get the lastest information surrounding the event.

Networking & Social
Throughout our one day conference we have several opportunites for you to network with your fellow travel peers. The educational day is then followed by drinks

Sponsor Networking Hall
Explore the latest products and sevices in the market within our sponsor exhibition space.
Looking to become a sponsor? Please contact our Head of Business Development, Chris Goring, to learn about our sponship opportunities.

Get Involved

If you would like to join the conversation around our Autumn conference, you can do so via #itm2022 on both Twitter and LinkedIn.

Looking to become a sponsor? Please contact our Head of Business Development, Chris Goring, to learn about our sponsorship packages.

Agenda

Mon 3rd Oct

9:00 AM
Buyer Exclusive

Buyer Only Breakfast

10:30 AM
Welcome & Introduction

Opening

ITMs CEO Scott Davies and ITM’s Chair Alison Rogan will open this one day conference by sharing the results of the recent buyer survey which will provide insight on ITMs buyer members current view on the recovery and their evolving priorities

Alison Rogan

Head of Travel and Events | HSBC

Scott Davies

Chief Executive Officer | ITM

10:40 AM
Session 1

Dancing with Dynamism

The travel industry is experiencing a stuttering recovery, albeit with both leisure and business travel demand returning strongly in many regions. But it was never going to be easy to build back the people and capital intensive companies such in the short to medium term. Interdependencies on airport and other transport infrastructure, along with rising costs and a need to rapidly replenish cash are leading to customer service issues and price inflation.

Our first keynote of the day will share their expertise on the changing landscape and their views on what we can expect next!

Scott Davies

Chief Executive Officer | ITM

Andrew Lobbenburg

Head of European Transport | HSBC

11:10 AM
Session 2

Through the Eyes of the TMC

The TMC community are arguably the lynch pin within the business travel ecosystem and a critically important relationship for the corporate travel buyer. This critical relationship has been strengthened and sometimes challenged throughout the pandemic and as we have emerged. Demand for travel has far outpaced supply, resource is constrained, roles have evolved and there is an overwhelming sense of challenge in trying to navigate a disrupted world.

We will have a brief presentation to share insight from the BTA on where the TMC community currently stands and looks at how the segment is evolving to meet the new demands of the corporate traveller through 2022 and beyond. Following the presentation, Clive will be joined by Pat McDonagh CEO of Clarity Travel and Katherine Gershon of Wexas Travel to share their views on the journey so far and view on the TMC of the future.

Pat McDonagh

CEO | Clarity

Clive Wratten

Chief Executive | BTA

Katherine Gershon

Managing Director | WEXAS Travel Management

11:40 AM
Networking

Networking Break

Break in our networking hall.

12:10 PM
Session 3

The Unbreakable Bond

The travel buyer’s primary service partner has always been the travel management company. But have industry trends, the crisis of pandemic and post pandemic service needs strained the unbreakable bond or is the opportunity for partnership better than ever.

In part 2 of focusing on the role of the TMC, we ask a panel of buyers where the TMC will add the most value in the future.

Paul Tilstone

Founder | temoji

Michael Funnell

VP, Travel Services | Barclays

Carol Peter

Consultant | FESTIVE ROAD

Emma Eaton

Travel Commodity Manager UK & IE | Siemens

12:50 PM
Session 4

Rebuilding the Industry – A view from the Air

Keynote Speaker

Martin Ferguson

Vice President, Global Communications & Public Affairs | American Express Global Business Travel

Juha Jarvinen

Chief Commercial Officer | Virgin Atlantic

1:20 PM
Networking

Networking Lunch

2:45 PM
Session 5

Rebuilding an Industry - A View from the Ground

For many years ground has sat firmly behind air and accommodation in travel programme strategy and sourcing, but is this now changing and has both the impact of the pandemic and the categories ability to positively impact accelerated priorities meant that now is the time for ground to shine!

During this session we hear from some key ground segments within the business travel industry on how their sector is working to navigate current challenges and rebuild after the pandemic for the benefit of the business traveller.

Samantha McKnight

Vice President Enterprise Sales | CIBTvisas

David McNeill

AVP, Global Corporate Sales, EMEA & APAC | Enterprise Mobility

Suzanne Donnelly

Director, Passenger Revenue | Great British Railways Transition Team

3:15 PM
Session 6

Expertise and Expanding Remits – How the Profession of Travel Management is Changing

During this session we will delve into the changing role of the travel manager and alongside the meaning of a meeting. The discussion will focus on the changing role and remit of the travel manger and how we bring purposeful travel to life through discussing the buyers every evolving role and responsibilities.

Some of the topics we will discuss include - the value of a meeting, M&E, Elevating the role, Immigration considerations for short term bus travel, accelerated priorities such as sustainability, D, E & I, Traveller Wellbeing and more………

Ike Ihenacho

Director, Global Travel, Expense, Meetings and Fleet | Kimberly Clark

Sue Jones

Global Meeting and Travel Manager | INGKA Group (IKEA)

Stephen Lascelles

EMEA & APAC Travel Manager | WTW

3:45 PM
Session 7

Are We Walking the Walk?

Over recent years, the topic of sustainability has held an increasingly important position on company agendas with a progressively louder voice on what is being done to be a responsible business and employer. Within the business travel sector there is no doubt that there is an abundance of good intention, investment, planning and commitment to deliver on our responsibilities and lead a responsible return of business travel….but are we making headway in our collective focus on rebuilding a greener travel programme and industry?

During this session, our expert panel will share their views on where our industry is on its journey to deliver immediate results in reducing/removing carbon, in educating our travellers and how we can use data to effectively measure, compare and report the impact of our actions.’

Martin Ferguson

Vice President, Global Communications & Public Affairs | American Express Global Business Travel

Kerrie Henshaw-Cox

Associate Director - Business Travel | AstraZeneca

Shelley Fletcher-Bryant

Vice President, Sales & Client Management | Advito

Carrie Harris

Director of Sustainability | British Airways

4:15 PM
Networking

Networking Break

4:45 PM
Session 8

Forecasting in a Time of Uncertainty - An Expert View on the Accommodation Sector

This session will look at the major factors impacting the Accommodation sectors and the impact on global pricing. We will be joined by GBT Business Consulting who will share their expert insights on the near-term capacity changes and how to forecast effectively within travel budgets.

Andy Hoskins

Editor-In-Chief | The BTN Group

Charlie Sultan

President | SAP Concur

5:05 PM
Session 9

Rebuilding the Industry - A View from the Top

We have high expectations that our online booking tools and expense systems will take the strain as travel’s recovery continues. Given the additional complexities of travel and on-going resource challenges in most parts of our industry OBTs must evolve and respond. Travellers and bookers need more support than ever and, as the largest provider in the industry, we are delighted to be joined by Concur Travel’s President, Charlie Sultan, to hear what investments and improvements we will see. An essential session for Buyers and suppliers alike to hear from this impressive industry leader.

Anu Kuchibhotla

Hotel Category Manager | Amazon

5:35 PM
Close

Closing & Final Thoughts

5:40 PM
Networking

Networking Drinks & Canapés

Taking place in our networking hall

Partners & Sponsors

Speakers

KEYNOTE SPEAKERS

Charlie Sultan

President | SAP Concur

Monday Oct 03, 2022 [4:45 PM - 5:05 PM]