ITM Autumn Conference 2025

Sponsored By easyJet, Direct Travel, United Airlines, American Airlines, British Airways, Amex GBT, Qatar Airways, Virgin Atlantic, Delta Air Lines, Blacklane, FCM, CTM, Hilton, Reed & Mackay, Bolt Business, Clarasight, Enterprise Mobility, Atriis, The Travel Group, Jump

Registration Closed

ITM Autumn Conference 2025

ITM Autumn Conference 2025: A Premier Event for Business Travel Professionals

Join us at the ITM Autumn Conference to gain insights from industry leaders and participate in meaningful discussions on the latest trends, best practices, and innovations in business travel. This event brings together over 400 professionals, fostering a collaborative environment to share ideas, explore industry shifts, and build connections that drive success.

More details will be released closer to the event.

Key Takeaways

• Discover best practices shaping the business travel industry.

• Gain actionable insights from globally recognised travel leaders.

• Connect with peers, thought leaders, and influential speakers.

What to Expect

A full-day event at a London venue, packed with senior-level speakers and engaging discussions designed to educate, inform, inspire, and connect. Attendees can expect:

• In-depth presentations and panel discussions led by pioneering industry voices.

• Opportunities to network and exchange ideas with over 400 business travel professionals.

• A supportive, inclusive experience that aligns with ITM’s commitment to diversity, equity, and inclusion.

Don’t miss your chance to be part of one of the business travel industry’s most anticipated events. Secure your place today!

Get Involved

Looking to become a sponsor? Please contact our Head of Business Development, Chris Goring.

Partners & Sponsors

Speakers

KEYNOTE SPEAKERS

Karen Williams

CFO | Amex GBT

FEATURED SPEAKERS

Scott Davies

Chief Executive Officer | ITM

Phillip Charm

Co-Founder & CBO | Clarasight

Oliver Henry

Head of Inclusion & Wellbeing | easyJet

Sally Beck

General Manager | Royal Lancaster London

Nick Dewey

VP, Global Sales, EMEA | BCD Travel

Sarah Whiting

Sr. Director Global Solutions Engineering | BCD Travel

Katie Garrahy

Global Travel Manager | Wood PLC

Phil Stapleton

CEO | Situ

Kostas Ioannidis

Sales Director - IHG Global Sales | IHG Hotels & Resorts

Karen Hutchings

Founder | Cobb & Hutch Consulting

Martin Ferguson

Managing Partner | Kintela Group

Stewart Harvey

Independent | Stewart Harvey

Oliver Moore

Director of Travel Agency Sales, EMEA | Enterprise Mobility

Alison Rogan

Head of Travel and Events | HSBC

Jason Dunderdale

Associate Partner | Kintela Group

Daniel Cockton

VP - Global Travel Services | Wood PLC

Deborah Short

Head of T&E, Meetings and Payments | GlaxoSmithKline

Nikki Regan

Director of Commercial Strategy | Direct Travel

Sallyanne Heywood

Kintela Group

Material

Autumn Conf 2025 Key Takeaways

Post Event Material

Upload Date: 30 Oct 2025

This two-page download summarises the key themes and actionable takeaways from the ITM Autumn Conference 2025.

Download

Autumn Conf 2025 Slides

Post Event Material

Upload Date: 30 Oct 2025

All slides from our Autumn Conference 2025

Download

Venue

About Venue

Royal Lancaster London combines timeless style, sumptuous comfort and spectacular views of the iconic London skyline across all 411 rooms and suites. Superbly located next to Hyde Park, the hotel is adjacent to Lancaster Gate Tube Station and just a short walk away from Paddington station.

Address

Lancaster Terrace

London, Greater London, United Kingdom, W2 2TY

View On Map

Public Transportation

By Train

Paddington Station (National Rail, Heathrow Express)– 5 min walk

By Tube

Lancaster Gate (Central line) 1 min walk //Paddington Station (Elizabeth line, Bakeroo line, Circle line, District line) – 5 min walk

Parking

Limited spaces available at the property at a charge. There are ywo electric vehicle charging points available. CAR PARKING TARIFF 0-2 hours – £17 | 2-4 hours – £30 | 4-6 hours – £40 | Up to 24 hours – £55

Location On Map

Registration Fee

Connect Buyer £ 29.00 (Ex. VAT)

Business IP Buyer Free

Business Supplier £ 89.00 (Ex. VAT)

Business IP Supplier £ 89.00 (Ex. VAT)

Connect Supplier £ 129.00 (Ex. VAT)

Connect IP Buyer £ 29.00 (Ex. VAT)

Connect IP Supplier £ 129.00 (Ex. VAT)

Business Buyer Free

Registration Closes

Thursday Oct 23, 2025

5:30 PM Europe/London

Event Time

Monday Oct 27, 2025

9:00 AM to 9:00 PM Europe/London

Venue

Royal Lancaster London

London

PARTNERS & SPONSORS

UPCOMING EVENTS

Webinar

All Member 18 March 2026

Neurodiversity & Air Travel

Are travellers’ neurodiversity needs truly being met throughout the air travel journey? What more must be done to ensure that airlines and their service models fully accommodate travellers with diverse cognitive, sensory, and communication needs? As part of our ongoing commitment to support our wonderfully diverse community, we continue to work with partners across the travel ecosystem to inspire genuinely inclusive programmes, products, and services. Following our recent webinar exploring Neurodiversity & the Airport Traveller Experience, this follow-up session turns the focus to Airlines & Neurodiversity. We will look at the onboard experience, pre-flight communication, crew training, seating and cabin considerations, environmental triggers, and the practical steps airlines are taking — or need to take — to support neurodiverse travellers more effectively. Join Tiffany Casson of Inntel as she leads a discussion with accessibility experts Anna-Ruth Cockerham and Christianna Best, sharing lived experiences, current initiatives, and opportunities for meaningful improvement within the airline environment.

Virtual | Learn more

Networking

All Member 19 March 2026

Evening Tea Bus Tour

Join us for a unique and quintessentially British experience for Brigit's Bakery "Classic Afternoon Tea Bus Tour", hosted aboard a beautifully restored 1960s Routemaster bus and open to all ITM Business members. Departing from Brigit’s Bakery in Covent Garden, this afternoon experience combines relaxed networking with sightseeing, offering guests the chance to enjoy high-quality catering while taking in London’s iconic streets from a truly memorable setting. Guests will be welcomed at the bakery before boarding the bus for an 80–90 minute journey through the capital, enjoying a classic afternoon tea served on board. Designed to comfortably accommodate around 26 guests, the experience offers an intimate and informal environment, ideal for connecting with fellow members in a distinctive setting.

In Person | Learn more

Meeting

Buyer Only 24 March 2026

Buyer Knowledge Exchange

Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning available Rated by your peers "I find these sessions invaluable. It’s great to have a safe space to ask

Virtual | Learn more

Webinar

Supplier Only 26 March 2026

Buyer Insights

HOSTED BY KERRY DOUGLAS AND A TRAVEL BUYER GUEST, THIS CONCISE 30-MINUTE INDUSTRY UPDATE DELIVERS KEY INSIGHTS SOURCED DIRECTLY FROM OUR BUYER KNOWLEDGE EXCHANGE (BKE) HELD JUST TWO DAYS PRIOR. GAIN VALUABLE, TIMELY PERSPECTIVES TO STAY INFORMED ON THE LATEST TRENDS AND DEVELOPMENTS IMPACTING THE INDUSTRY. GAIN A PERSPECTIVE ON HOW THE INDUSTRY IS RESPONDING BY ASKING QUESTIONS AND GETTING FURTHER CONTEXT ON THE TOPICS THAT WERE DISCUSSED. Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for peer networking. * Ask questions throughout the event using the Q&A tab. * Closed Captioning is available for this event. Rated by

Virtual | Learn more

Conference

All Member 29 April 2026

ITM Spring Conference 2026

SPRINGBOARD TAKES PLACE BETWEEN 29 - 30 APRIL 2026 IN BRIGHTON To see our full event agenda, speakers and much more, visit our dedicated Conference site: S [http://itm.org.uk/springboard]pringboard [http://itm.org.uk/springboard] Educational Highlights In addition to the plenaries on the main stage, we provide focused sessions to deliver content relevant to your role. • Plenaries: Be inspired by travel leaders and influential speakers globally recognised for their pioneering thinking and ingenuity. • Buyer Knowledge Exchange: An in-person edition of our renowned Buyer Knowledge Exchange, uniting buyers with a topical agenda to help overcome common challenges and foster connections. • ITM Cares Session: Previously known as our buyer/sponsor session, this connects our partners with the buyer community through an interactive activity that supports local charities. • Industry Sessions: Choose from a variety of concise educational breakouts covering topics relevant across all sectors. Networking & Socials With over 19 hours of networking opportunities, you’ll have plenty of ways

In Person | Learn more

Meeting

Buyer Only 20 May 2026

Manchester Buyer Lunch

Join fellow corporate travel buyers in Manchester for an intimate lunchtime discussion designed to spark meaningful conversation, new connections and shared learning. This small-group format provides the perfect setting to explore current challenges, exchange perspectives and hear how peers are shaping their travel programmes. Whether you’re new to the industry or well established in your role, this session offers the space to reflect, seek advice and contribute to a collaborative conversation relevant to all programme sizes. KEY TAKEAWAYS * Build valuable connections with fellow buyers in your region * Gain insight into real-world programme challenges and approaches * Share experiences and explore practical solutions together * Strengthen your professional network in a relaxed, supportive setting WHAT TO EXPECT * Round-table meeting format for up to 15 buyers * A hosted discussion encouraging open dialogue and participation * A complimentary lunch served in a private room * Dietary requirements can be accommodated

In Person | Learn more

Webinar

All Member 09 June 2026

Inside the Mind of the Buyer

An open, honest and safe space for both buyers and suppliers to gain direct insight from experienced buyer voices. For suppliers, this session offers a rare chance to reverse the dynamic and ask buyers the questions that matter to you. For buyers, it’s an opportunity to hear how peers are thinking, what they’re working on and the challenges currently shaping their programmes. This is a live-only event and encourages open discussion. Submit your questions during registration to ensure they are covered, or ask them live on the day for full flexibility. Key takeaways * Validate best practices and gain invaluable insights. * Get to the heart of the issues affecting your sector. * Ask any question in confidence without being judged. What to expect * Zoom webinar format with tiled speakers and chat functionality. * Topics are collated from questions submitted during registration. * Questions submitted in advance take priority, however you can ask

Virtual | Learn more

Meeting

Buyer Only 16 June 2026

Buyer Knowledge Exchange

Virtual | Learn more

Meeting

Buyer Only 17 June 2026

Creative Industries Group

Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * An informal meeting format, which often concludes with a social. * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential forum actions are only circulated within the group. *This event is exclusively for buyers working within the creative industry sector. Please do not register for this meeting if you do not fall into that category. If you have any questions, please

In Person | Learn more

Webinar

Supplier Only 18 June 2026

Buyer Insights

Virtual | Learn more

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ITM Autumn Conference 2025