ITM Autumn Conference 2023

Sponsored By American Express Global Business Travel, Uber For Business, easyJet, Hilton, British Airways, American Airlines, Direct ATPI, Amadeus, Virgin Atlantic, Delta Air Lines, Troop, BCD Travel, FREE NOW for Business, Qatar Airways, CUR8, TripStax, Imperial London Hotels, Climate Club, FCM


ITM Autumn Conference 2023

"We’re delighted to invite you to join us for this year’s ITM Autumn Conference. An opportunity to connect, share and learn with 400 of your industry colleagues, peers and friends.
 
Our industry is constantly evolving and this year we will be taking a closer look at the subject matter that you’ve told us you’d like to absorb and debate.
 
The Conference will be bigger and more interactive than ever.  Be sure to secure your place early – we can’t wait to see you!"

Scott Davies | ITM CEO

Programme Overview

Our conference agenda can be found by opening the agenda tab above. Please be aware that our agenda is subject to change and will evolve as we get closer to the live date. Make sure you follow us on Linkedin to get the latest information surrounding the event. 

Networking & Social

Throughout our one-day conference, we have several opportunities for you to network with your fellow travel peers. The educational day is then followed by drinks

Sponsor Networking Hall

Explore the latest products and services throughout the market within our sponsor exhibition space.

EventWell


We recognise the specific needs of individuals with neurodivergence and mental health concerns. Similar to our Spring Conference, EventWell will provide our Autumn Conference delegates with a supervised quiet room. This area will serve as a safe space to recharge and break when/if needed.

Get Involved

If you would like to join the conversation around our Autumn conference, you can do so via #itm2023 on LinkedIn.
 


Looking to become a sponsor? Please contact our Head of Business Development, Chris Goring, to learn about our sponsorship packages or download our sponsorship PDF via the materials tab.

Agenda

Thu 5th Oct

9:00 AM
Welcome

Arrival & Networking

10:00 AM
Session

Opening

agenda speaker image
Scott Davies
Chief Executive Officer | ITM
agenda speaker image
Nikki Parsons
Global Travel & Meetings Manager | Arcadis
10:10 AM
Session

Where Are We Now?

An experts view of the business travel landscape ahead, exploring the challenges and opportunities that are on the horizon

agenda speaker image
Scott Davies
Chief Executive Officer | ITM
agenda speaker image
Sara Andell
UK Client Lead | American Express Global Business Travel
agenda speaker image
Cameron Spence
Consulting Manager | American Express Global Business Travel
10:45 AM
Session

The Road to Net Zero

Aligning a company's travel programme with its ESG goals and commitments is essential and auditing of the activity is ramping up significantly. At this tipping point moment, what advice and words of caution can our experts share?

agenda speaker image
Scott Davies
Chief Executive Officer | ITM
agenda speaker image
Mark Stevenson
Co-founder and Chief Impact Officer | CUR8
11:15 AM
Break

Networking Break

11:45 AM
Session

Getting On Track

For many reasons, driving commuter and business travel onto the railways is a priority for most travel programmes. Here we openly discuss the challenges created by disruption, cost increases, and distribution headwinds and signal the way forward.

agenda speaker image
Will Hasler
Business Travel Manager | PwC
agenda speaker image
Graeme Milne
Director Sales & Account Management UK,I and Nordics | Cytric by Amadeus
agenda speaker image
Liz Emmott
Director Global Distribution & Business Solutions | Trainline
agenda speaker image
Jonathan Chatfield
Head of Railway Strategy & Policy | Rail Delivery Group
12:20 PM
Session

Accommodating Accommodation

As the sector continues to evolve, are demand and supply beginning to reach a more balanced state? How are the sourcing and provision of accommodation changing and what represents best practice today?

agenda speaker image
Richard Eades
Global Category Manager (Travel, Meetings & Events) | BP International Ltd
agenda speaker image
Stephen Hanton
President International | Synergy Global Housing
agenda speaker image
Courtney Moore
Director, Sales & Client Management | Advito
agenda speaker image
Kostas Ioannidis
Sales Director | Europe Sales | IHG
12:55 PM
Break

Networking Lunch

2:10 PM
Session

An Update from the ITM Board

agenda speaker image
Kerrie Henshaw-Cox
Associate Director - Business Travel | AstraZeneca
2:20 PM
Session

Airlines & Customers - Are they Aligned?

Airlines continue to evolve the way they serve and reach their customers. In this session, key stakeholders from the airlines and corporate customers debate how closely aligned they really are.

agenda speaker image
Sue Jones
Global Meeting and Travel Manager | INGKA Group (IKEA)
agenda speaker image
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
agenda speaker image
Richard Tams
Founder & Director | Tailwind Advisory
agenda speaker image
Lauren Brown
EMEA travel manager | TikTok
agenda speaker image
Matt Raos
Senior Vice President Global Sales | Qatar Airways
agenda speaker image
Kyle Cumbie
Director, Global Sales | American Airlines
3:05 PM
Break

Networking Break

3:35 PM
Session

Let’s Make Travel Amazing Again

Our industry has experienced a tumultuous time of displacement, disruption, cost increases, and increased complexity. Is it time to focus on the most important element, the traveller experience? 

In this interactive workshop session, we aim to find ways to bring the best that our amazing suppliers can offer to those who deserve and appreciate it most.

agenda speaker image
Jo Lloyd
Head of Global Account Management and Consulting | FCM
4:20 PM
Session

AI Is Here And It Is Going To Change Everything

Artificial Intelligence is perhaps the most significant change to the way we live since the advent of the microchip. We will present the opportunities and risks it presents for business travel and its protagonists. This is essential knowledge for the business travel professional.

agenda speaker image
Keesup Choe
CEO | Predictx
agenda speaker image
Jack Ramsey
CEO | TripStax
agenda speaker image
Scott Wylie
CTO | TripStax
5:00 PM
Close

Educational Close

5:00 PM
Social

Networking & Drinks Reception

Partners & Sponsors

Other
edyn Group

Title Sponsor

Amadeus

edyn Group

Title Sponsor

American Airlines

edyn Group

Title Sponsor

American Express Global Business Travel

edyn Group

Title Sponsor

BCD Travel

edyn Group

Title Sponsor

British Airways

edyn Group

Title Sponsor

Climate Club

edyn Group

Title Sponsor

CUR8

edyn Group

Title Sponsor

Delta Air Lines

edyn Group

Title Sponsor

Direct ATPI

edyn Group

Title Sponsor

easyJet

edyn Group

Partner Sponsor

EventWell

edyn Group

Title Sponsor

FCM

edyn Group

Title Sponsor

FREE NOW for Business

edyn Group

Title Sponsor

Hilton

edyn Group

Title Sponsor

Imperial London Hotels

edyn Group

Title Sponsor

Qatar Airways

edyn Group

Title Sponsor

TripStax

edyn Group

Title Sponsor

Troop

edyn Group

Title Sponsor

Uber For Business

edyn Group

Title Sponsor

Virgin Atlantic

Speakers

FEATURED SPEAKERS

Scott Davies

Chief Executive Officer | ITM

[10:00 AM - 10:10 AM], [10:10 AM - 10:45 AM], [10:45 AM - 11:15 AM]

Nikki Parsons

Global Travel & Meetings Manager | Arcadis

[10:00 AM - 10:10 AM]

Sue Jones

Global Meeting and Travel Manager | INGKA Group (IKEA)

[2:20 PM - 3:00 PM]

Richard Tams

Founder & Director | Tailwind Advisory

[2:20 PM - 3:00 PM]

Mark Stevenson

Co-founder and Chief Impact Officer | CUR8

[10:45 AM - 11:15 AM]

Richard Eades

Global Category Manager (Travel, Meetings & Events) | BP International Ltd

[12:20 PM - 12:55 PM]

Liz Emmott

Director Global Distribution & Business Solutions | Trainline

[11:45 AM - 12:20 PM]

Jan T. Jacobsen

Global Procurement Director Travel & Mobility | Accenture

[2:20 PM - 3:00 PM]

Matt Raos

Senior Vice President Global Sales | Qatar Airways

[2:20 PM - 3:00 PM]

Will Hasler

Business Travel Manager | PwC

[11:45 AM - 12:20 PM]

Graeme Milne

Director Sales & Account Management UK,I and Nordics | Cytric by Amadeus

[11:45 AM - 12:20 PM]

Jo Lloyd

Head of Global Account Management and Consulting | FCM

[3:35 PM - 4:20 PM]

Stephen Hanton

President International | Synergy Global Housing

[12:20 PM - 12:55 PM]

Courtney Moore

Director, Sales & Client Management | Advito

[12:20 PM - 12:55 PM]

Sara Andell

UK Client Lead | American Express Global Business Travel

[10:10 AM - 10:45 AM]

Cameron Spence

Consulting Manager | American Express Global Business Travel

[10:10 AM - 10:45 AM]

Kyle Cumbie

Director, Global Sales | American Airlines

[2:20 PM - 3:00 PM]

Material

ITM Autumn Conference 2023 | Slide Deck

Post Event Material

Upload Date: 09 Oct 2023

Slide Deck with Polls and Working Session Results from the day.

You can also find the results from our pre-event survey regarding long-haul flights

ITM Autumn Conference 2023 | Hotel Monitor 2024 by Amex GBT Consulting

Post Event Material

Upload Date: 09 Oct 2023

As referenced by Amex GBT during their presentation

Autumn Conference Pictures 2023

Post Event Material

Upload Date: 18 Oct 2023

View the full photos from the event

Venue

Royal National Hotel

About Venue

Imperial London Hotels

Address

38-51 Bedford Way

London, Greater London, United Kingdom, WC1H 0DG

View On Map

Public Transportation

By Train

By Tube

Parking

Location On Map

Registration Fee
Business Buyer Free
Connect Buyer £ 49.00 (Ex. VAT)
Business Supplier Free
Connect Supplier £ 99.00 (Ex. VAT)
Business IP Buyer Free
Connect IP Buyer £ 49.00 (Ex. VAT)
Business IP Supplier Free
Connect IP Supplier £ 99.00 (Ex. VAT)
Registration Closes

Wednesday Oct 04, 2023

4:00 PM Europe/London
Event Time

Thursday Oct 05, 2023

9:00 AM to 7:00 PM Europe/London
Venue

Royal National Hotel

London

PARTNERS & SPONSORS

UPCOMING EVENTS

Showcase

Buyer Only 06 March 2024

OBT Showcase (Part 1 of 2)

The current environment has raised a multitude of challenges for the OBT. Their importance within the ecosystem is unquestionable but what will their future focus be when it comes to investment and re-prioritising their customer propositions? The quick-fire format will focus the presenters' minds to showcase what makes them the ideal partner in these challenging times and how they have pivoted their business to support the changing needs of the travel buyer and traveller.   Part 1 of 2 | REGISTER FOR PART 2 [https://www.itm.org.uk/events/evt-000941] Key takeaways * Benchmark your current OBT against their competitors. * Discover what is new in the world of OBTs, from small to large providers. * Ask anonymous questions directly to the showcase presenters. What to expect * A Zoom event consisting of a concise, punchy presentation/demo followed by a Q&A section from each of our 4 carefully selected suppliers. * Ask
Virtual | Learn more
Meeting

Buyer Only 06 March 2024

Manchester Buyer Roundtable

Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by an ITM representative. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple of other topics of interest, which was equally interesting…" "What
In Person | Learn more
Showcase

Buyer Only 13 March 2024

OBT Showcase (Part 2 of 2)

The current environment has raised a multitude of challenges for the OBT. Their importance within the ecosystem is unquestionable but what will their future focus be when it comes to investment and re-prioritising their customer propositions? The quick-fire format will focus the presenters' minds to showcase what makes them the ideal partner in these challenging times and how they have pivoted their business to support the changing needs of the travel buyer and traveller.   Part 2 of 2 | R [https://www.itm.org.uk/events/evt-000941]EGISTER FOR PART 1 [https://www.itm.org.uk/events/evt-000940] Key takeaways * Benchmark your current OBT against their competitors. * Discover what is new in the world of OBTs, from small to large providers. * Ask anonymous questions directly to the showcase presenters. What to expect * A Zoom event consisting of a concise, punchy presentation/demo followed by a Q&A section from each of our 4 carefully selected suppliers. * Ask anonymous questions
Virtual | Learn more
Meeting

Buyer Only 19 March 2024

Buyer Knowledge Exchange

Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Virtual | Learn more
Showcase

Buyer Only 20 March 2024

TMC Showcase

The current environment has raised a multitude of challenges for the TMC community from transaction fees falling to near zero and bookings tools being switched off. Their importance within the ecosystem is unquestionable but what will their future focus be when it comes to investment and re-prioritising their customer propositions? The quick-fire format will focus the presenters' minds to showcase what makes them the ideal partner in these challenging times and how they have pivoted their business to support the changing needs of the travel buyer and traveller. Key takeaways * Benchmark your current TMC against their competitors. * Discover what is new in the world of TMCs, from small to large providers. * Ask anonymous questions directly to the showcase presenters What to expect * A Zoom event consisting of a concise, punchy presentation/demo followed by a Q&A section from each of our 4 carefully selected suppliers.
Virtual | Learn more
Meeting

Buyer Only 20 March 2024

Creative Industries Group

Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * An informal meeting format, which often concludes with a social. * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential forum actions are only circulated within the group. *This event is exclusively for buyers working within the creative industry sector. Please do not register for this meeting if
In Person | Learn more
Webinar

Supplier Only 21 March 2024

Buyer Insights Webinar

A concise 30-minute industry update using buyer insights taken from our Buyer Knowledge Exchange (BKE) two days prior to the event.   Gain a perspective on how the industry is responding by asking questions and getting further context on the topics that were discussed.   Key takeaways * Identify opportunities directly from your target audience. * Get a better understanding of the drivers and barriers to key buyer decisions. * Take advantage of a consolidated overview of the buyer challenges your customers are facing. What to expect * Zoom webinar format with discussion points and poll results presented for further clarity. * Chat function available during the event for peer networking. * Ask questions before the event during registration and throughout the event using the Q&A tab. * Closed Captioning is available for this event. [https://dkbmbajk8ggfc.cloudfront.net/image/bi.png] Rated by you: how your peers have benefitted
Virtual | Learn more
Meeting

Buyer Only 21 March 2024

Chair’s Lunch

REGISTRATION FOR THIS EVENT IS NOW CLOSED PLEASE CONTACT SECREATARIAT@ITM.ORG.UK [secreatariat@itm.org.uk?subject=Chairs%20Lunch%2021%20March] TO BE PLACED ON OUR WAITLIST Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Round table meeting format with up to 15 buyers hosted by ITM Chair, Nikki Parsons in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion
In Person | Learn more
Training

All Member 26 March 2024

Mastering Negotiation and Influence

MASTERING NEGOTIATION AND INFLUENCE IN A CHANGING BUSINESS TRAVEL LANDSCAPE  A curated training session conducted by SBR Consulting [https://sbrconsulting.com/] experts, designed to maximize your professional potential and give you the tools needed to succeed in your role. In today's rapidly changing business travel industry, organizations and professionals need to adapt and navigate through various challenges. This training is designed to equip participants with the essential negotiation and influence skills required to excel in this dynamic environment. The 60-minute virtual event aims to leave delegates with the knowledge and tools required to successfully negotiate contracts, build strategic partnerships, and drive positive outcomes amidst ongoing industry transformations, whether on the buyer or supplier side of the industry. Interaction will be via ‘chat’ whereby the delegate can comment, share and respond anonymously. Key Takeaways: * Improved negotiation skills to achieve favourable outcomes in business travel contracts and agreements. * Enhanced ability
Virtual | Learn more
Conference

All Member 24 April 2024

ITM Conference 2024

EMPOWER TAKES PLACE BETWEEN 24 - 25 APRIL 2024 IN BRIGHTON [HTTPS://DKBMBAJK8GGFC.CLOUDFRONT.NET/IMAGE/COPY-OF-COPY-OF-COPY-OF-WEBSITE-BANNER-RESOURCE.PNG] [https://www.itm.org.uk/events/registrationinformation?eventId=64f8a026057deb0a37c00962] "We’re excited to be back in Brighton for the ITM empower Conference! We will aim to help empower your travel programme, career, wellbeing, ESG focus and individuality.   The ITM Annual Conference is an industry showpiece and you’ll enjoy two days and three evenings to network, collaborate and learn with your industry peers and partners.   We work hard to make this the warmest, most welcoming event on the calendar and our community creates a uniquely friendly and engaging atmosphere. The Conference will culminate with the ITM Gala Dinner where we will be answering the big question; how will we top last year’s entertainment?" Scott Davies, ITM | CEO [https://sand-itm.optimiser.site/image/Untitled-design.png] Educational Highlights  In addition to the plenaries on the main stage, we provide focused sessions to deliver relevant content relevant to your role.   [https://sand-itm.optimiser.site/image/1.png] [https://www.flickr.com/photos/196016593@N06/sets/72177720308145099/] Plenaries: be inspired
In Person | Learn more