Scott Davies
Chief Executive Officer | ITM
[10:00 AM - 10:10 AM], [10:10 AM - 10:45 AM], [10:45 AM - 11:15 AM]
ITM Autumn Conference 2023
Sponsored By Amex GBT, Uber For Business, easyJet, Hilton, British Airways, American Airlines, Direct Travel, Amadeus, Virgin Atlantic, Delta Air Lines, TROOP, BCD Travel, FREENOW for Business, Qatar Airways, CUR8, TripStax, Imperial London Hotels, Climate Club, FCM
ITM Autumn Conference 2023
"We’re delighted to invite you to join us for this year’s ITM Autumn Conference. An opportunity to connect, share and learn with 400 of your industry colleagues, peers and friends.
Our industry is constantly evolving and this year we will be taking a closer look at the subject matter that you’ve told us you’d like to absorb and debate.
The Conference will be bigger and more interactive than ever. Be sure to secure your place early – we can’t wait to see you!"
Scott Davies | ITM CEO
Programme Overview
Our conference agenda can be found by opening the agenda tab above. Please be aware that our agenda is subject to change and will evolve as we get closer to the live date. Make sure you follow us on Linkedin to get the latest information surrounding the event.
Networking & Social
Throughout our one-day conference, we have several opportunities for you to network with your fellow travel peers. The educational day is then followed by drinks
Sponsor Networking Hall
Explore the latest products and services throughout the market within our sponsor exhibition space.
EventWell
We recognise the specific needs of individuals with neurodivergence and mental health concerns. Similar to our Spring Conference, EventWell will provide our Autumn Conference delegates with a supervised quiet room. This area will serve as a safe space to recharge and break when/if needed.
Get Involved
If you would like to join the conversation around our Autumn conference, you can do so via #itm2023 on LinkedIn.
Looking to become a sponsor? Please contact our Head of Business Development, Chris Goring, to learn about our sponsorship packages or download our sponsorship PDF via the materials tab.
Agenda
Thu 5th Oct
9:00 AM
Welcome
Welcome
Arrival & Networking
10:00 AM
Session
Session
Opening
Scott Davies
Chief Executive Officer | ITM
Nikki Parsons
Global Travel | Jane Street
10:10 AM
Session
Session
Where Are We Now?
An experts view of the business travel landscape ahead, exploring the challenges and opportunities that are on the horizon
Scott Davies
Chief Executive Officer | ITM
Sara Andell
UK Client Lead | Amex GBT
Cameron Spence
Consulting Manager | Amex GBT
10:45 AM
Session
Session
The Road to Net Zero
Aligning a company's travel programme with its ESG goals and commitments is essential and auditing of the activity is ramping up significantly. At this tipping point moment, what advice and words of caution can our experts share?
Scott Davies
Chief Executive Officer | ITM
Mark Stevenson
Co-founder and Chief Impact Officer | CUR8
11:15 AM
Break
Break
Networking Break
11:45 AM
Session
Session
Getting On Track
For many reasons, driving commuter and business travel onto the railways is a priority for most travel programmes. Here we openly discuss the challenges created by disruption, cost increases, and distribution headwinds and signal the way forward.
Will Hasler
Business Travel Manager | PwC
Graeme Milne
Director Sales & Account Management UK,I and Nordics | Amadeus Cytric
Liz Emmott
Director Global Distribution & Business Solutions | Trainline
Jonathan Chatfield
Head of Railway Strategy & Policy | Rail Delivery Group
12:20 PM
Session
Session
Accommodating Accommodation
As the sector continues to evolve, are demand and supply beginning to reach a more balanced state? How are the sourcing and provision of accommodation changing and what represents best practice today?
Richard Eades
Global Category Manager (Travel, Meetings & Events) | BP International Ltd
Stephen Hanton
President International | -
Courtney Moore
Director, Sales & Client Management | Advito
12:55 PM
Break
Break
Networking Lunch
2:10 PM
Session
Session
An Update from the ITM Board
Kerrie Henshaw-Cox
-VP Sourcing & Supplier Relations | Barclays
2:20 PM
Session
Session
Airlines & Customers - Are they Aligned?
Airlines continue to evolve the way they serve and reach their customers. In this session, key stakeholders from the airlines and corporate customers debate how closely aligned they really are.
Sue Jones
Head of Groups, Meetings & Events | HSBC
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
Richard Tams
Founder & Director | Tailwind Advisory
Lauren Brown
EMEA travel manager | TikTok
Matt Raos
Senior Vice President Global Sales | Qatar Airways
Kyle Cumbie
Director, Global Sales | American Airlines
3:05 PM
Break
Break
Networking Break
3:35 PM
Session
Session
Let’s Make Travel Amazing Again
Our industry has experienced a tumultuous time of displacement, disruption, cost increases, and increased complexity. Is it time to focus on the most important element, the traveller experience?
In this interactive workshop session, we aim to find ways to bring the best that our amazing suppliers can offer to those who deserve and appreciate it most.
Jo Lloyd
Head of Global Account Management and Consulting | FCM
4:20 PM
Session
Session
AI Is Here And It Is Going To Change Everything
Artificial Intelligence is perhaps the most significant change to the way we live since the advent of the microchip. We will present the opportunities and risks it presents for business travel and its protagonists. This is essential knowledge for the business travel professional.
Keesup Choe
CEO | Predictx
Jack Ramsey
CEO | TripStax
Scott Wylie
CTO | TripStax
5:00 PM
Social
Social
Networking & Drinks Reception
5:00 PM
Close
Close
Educational Close
Partners & Sponsors
Other
Title Sponsor
Amadeus
Title Sponsor
American Airlines
Title Sponsor
Amex GBT
Title Sponsor
BCD Travel
Title Sponsor
British Airways
Title Sponsor
Climate Club
Title Sponsor
CUR8
Title Sponsor
Delta Air Lines
Title Sponsor
Direct Travel
Title Sponsor
easyJet
Partner Sponsor
EventWell
Title Sponsor
FCM
Title Sponsor
FREENOW for Business
Title Sponsor
Hilton
Title Sponsor
Imperial London Hotels
Title Sponsor
Qatar Airways
Title Sponsor
TripStax
Title Sponsor
TROOP
Title Sponsor
Uber For Business
Title Sponsor
Virgin Atlantic
Speakers
FEATURED SPEAKERS
Nikki Parsons
Global Travel | Jane Street
[10:00 AM - 10:10 AM]
Sue Jones
Head of Groups, Meetings & Events | HSBC
[2:20 PM - 3:00 PM]
Richard Tams
Founder & Director | Tailwind Advisory
[2:20 PM - 3:00 PM]
Mark Stevenson
Co-founder and Chief Impact Officer | CUR8
[10:45 AM - 11:15 AM]
Richard Eades
Global Category Manager (Travel, Meetings & Events) | BP International Ltd
[12:20 PM - 12:55 PM]
Liz Emmott
Director Global Distribution & Business Solutions | Trainline
[11:45 AM - 12:20 PM]
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
[2:20 PM - 3:00 PM]
Matt Raos
Senior Vice President Global Sales | Qatar Airways
[2:20 PM - 3:00 PM]
Will Hasler
Business Travel Manager | PwC
[11:45 AM - 12:20 PM]
Scott Wylie
CTO | TripStax
[4:20 PM - 5:00 PM]
Lauren Brown
EMEA travel manager | TikTok
[2:20 PM - 3:00 PM]
Graeme Milne
Director Sales & Account Management UK,I and Nordics | Amadeus Cytric
[11:45 AM - 12:20 PM]
Jonathan Chatfield
Head of Railway Strategy & Policy | Rail Delivery Group
[11:45 AM - 12:20 PM]
Jo Lloyd
Head of Global Account Management and Consulting | FCM
[3:35 PM - 4:20 PM]
Stephen Hanton
President International | -
[12:20 PM - 12:55 PM]
Courtney Moore
Director, Sales & Client Management | Advito
[12:20 PM - 12:55 PM]
Sara Andell
UK Client Lead | Amex GBT
[10:10 AM - 10:45 AM]
Cameron Spence
Consulting Manager | Amex GBT
[10:10 AM - 10:45 AM]
Kyle Cumbie
Director, Global Sales | American Airlines
[2:20 PM - 3:00 PM]
Jack Ramsey
CEO | TripStax
[4:20 PM - 5:00 PM]
Keesup Choe
CEO | Predictx
[4:20 PM - 5:00 PM]
Kerrie Henshaw-Cox
-VP Sourcing & Supplier Relations | Barclays
[2:10 PM - 2:20 PM]
Material
I
ITM Autumn Conference 2023 | Slide Deck
Post Event Material
Upload Date: 09 Oct 2023
Slide Deck with Polls and Working Session Results from the day.
You can also find the results from our pre-event survey regarding long-haul flights
I
ITM Autumn Conference 2023 | Hotel Monitor 2024 by Amex GBT Consulting
Post Event Material
Upload Date: 09 Oct 2023
As referenced by Amex GBT during their presentation
Autumn Conference Pictures 2023
Post Event Material
Upload Date: 18 Oct 2023
View the full photos from the event
Venue
Royal National Hotel
About Venue
Imperial London Hotels
Address
38-51 Bedford WayLondon, Greater London, United Kingdom, WC1H 0DG
View On MapPublic Transportation
By Train
By Tube
Parking
Location On Map
Registration Fee
Connect Buyer
£ 49.00 (Ex. VAT)
Business Supplier
Free
Business IP Buyer
Free
Connect IP Supplier
£ 99.00 (Ex. VAT)
Business IP Supplier
Free
Business Buyer
Free
Connect Supplier
£ 99.00 (Ex. VAT)
Connect IP Buyer
£ 49.00 (Ex. VAT)
Registration Closes
Wednesday Oct 04, 2023
4:00 PM Europe/LondonEvent Time
Thursday Oct 05, 2023
9:00 AM to 7:00 PM Europe/LondonVenue
Royal National Hotel
LondonPARTNERS & SPONSORS
UPCOMING EVENTS
Webinar
All Member 01 July 2026
Inclusive Travel Programmes - ’One Year On’
One year ago, the ITM Building Inclusive Travel Programmes Taskforce released its buyer guide [https://www.itm.org.uk/resources/itm-inclusive-travel-programme-guide], providing practical recommendations to help organisations create travel programmes that better support the diverse needs of their travellers. Twelve months on, where are we now? Join members of the Taskforce as they reflect on the progress made since the guide's release, explore how organisations have responded to its recommendations and discuss the challenges and opportunities that remain. Together, we'll examine how inclusive travel programmes are evolving across both corporate travel teams and the wider supply chain, and consider what meaningful progress looks like in practice. Through shared experiences, industry perspectives and open discussion, this webinar will assess whether inclusion is becoming embedded within travel programme strategy or risks being treated as a one-off initiative. Attendees will gain practical insights, hear examples of progress from across the industry and explore the role we all play in creating travel programmes that
Social
All Member 02 July 2026
Platinum Summer Celebration
Join us for ITM’s Platinum Summer Celebration at The Skyline, a stunning London venue set high above the city. This special evening will be one of the key moments where we come together to celebrate ITM’s birthday, marking an important milestone for our community and the business travel industry we support. Expect a warm, welcoming atmosphere with the perfect blend of relaxed networking, great conversations and summer energy. With panoramic views across London, The Skyline provides an unforgettable setting to reconnect with colleagues, meet new faces and raise a glass to another year of ITM. Whether you're catching up with peers or expanding your network, this exclusive celebration offers a memorable mid-year moment to reflect, connect and enjoy being part of the ITM community. Further details will be shared closer to the event.
Meeting
Buyer Only 07 July 2026
Buyer Knowledge Exchange: Value of Managed Travel Programmes
ITM PATHWAYS SPECIAL Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. This edition will run as a dedicated topic session, centred on one focused area chosen by the buyer community. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak
Meeting
Buyer Only 08 September 2026
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning available Rated by your peers "I find these sessions invaluable. It’s great to have a safe space to ask
Showcase
Buyer Only 16 September 2026
Tech Showcase
This quick-fire format pushes each presenter to demonstrate what makes them an ideal partner. They’ll highlight key developments and innovations, and show how their solutions have adapted to meet the evolving needs of travel buyers and travellers in a constantly shifting landscape. Key takeaways * Benchmark suppliers and understand how they compare. * Discover what’s new across both established and emerging providers. * Ask anonymous questions directly to each presenter. What to expect * A Zoom event featuring concise, punchy presentations or demos from our selected suppliers, followed by a dedicated Q&A. * The option to ask anonymous questions throughout, helping you obtain the insights that matter most. * Chat functionality to share thoughts and discuss propositions with fellow buyer members on the call. Register for Part Two here [https://www.itm.org.uk/events/evt-001046]
Social
All Member 17 September 2026
Platinum Manchester Celebration
Join us in Manchester for ITM’s Platinum Celebration, one of our regional events marking ITM’s birthday and celebrating the strength of our Northern community. This intimate gathering provides a relaxed space to meet peers, exchange ideas and enjoy an evening dedicated to connection and conversation. Expect a warm and welcoming atmosphere with plenty of opportunities to catch up with colleagues and expand your local network. This celebration is a chance to come together, acknowledge our milestone year and enjoy the unique energy of the Manchester business travel community. Further information, including venue details and timings, will be released in due course. Each ticket include 2 drinks per person and canapés.
Showcase
Buyer Only 23 September 2026
Tech Showcase
This quick-fire format pushes each presenter to demonstrate what makes them an ideal partner. They’ll highlight key developments and innovations, and show how their solutions have adapted to meet the evolving needs of travel buyers and travellers in a constantly shifting landscape. Key takeaways * Benchmark suppliers and understand how they compare. * Discover what’s new across both established and emerging providers. * Ask anonymous questions directly to each presenter. What to expect * A Zoom event featuring concise, punchy presentations or demos from our selected suppliers, followed by a dedicated Q&A. * The option to ask anonymous questions throughout, helping you obtain the insights that matter most. * Chat functionality to share thoughts and discuss propositions with fellow buyer members on the call. Register for Part One here [https://www.itm.org.uk/events/evt-001045]
Conference
All Member 05 October 2026
ITM Autumn Conference 2026
A PREMIER EVENT FOR BUSINESS TRAVEL PROFESSIONALS Join us at the ITM Autumn Conference to gain insights from industry leaders and participate in meaningful discussions on the latest trends, best practices and innovations in business travel. This event brings together over 500 professionals, fostering a collaborative environment to share ideas, explore industry shifts, and build connections that drive success. More details will be released closer to the event. Key Takeaways • Discover best practices shaping the business travel industry. • Gain actionable insights from globally recognised travel leaders. • Connect with peers, thought leaders, and influential speakers. What to Expect A full-day event at a London venue, packed with senior-level speakers and engaging discussions designed to educate, inform, inspire and connect. Attendees can expect: • In-depth presentations and panel discussions led by pioneering industry voices. • Opportunities to network and exchange ideas with over 500 business travel professionals. • A supportive, inclusive experience that
Meeting
Buyer Only 13 October 2026
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges and sense check their approach to key travel management issues. Each month 25+ like-minded buyers come together to discuss current priorities, compare thinking, and explore practical solutions. It’s an opportunity to gain reassurance, broaden your perspective, and raise concerns in a trusted space. Key takeaways * A sounding board for the latest industry changes * Confidence that your focus is on the right areas * Peer-to-peer advice and practical considerations * Shared experiences to help anticipate challenges What to expect * Zoom meeting format, with cameras encouraged to support participation * The option to suggest topics for discussion during registration * Time allocated for additional questions and follow-up connections * Option to contribute via the chat function if you prefer not to speak * Closed Captioning available Rated by your peers "I find these sessions invaluable. It’s great to have a safe space to ask
Webinar
All Member 15 October 2026
Inside the Mind of the Buyer
An open, honest and safe space for both buyers and suppliers to gain direct insight from experienced buyer voices. For suppliers, this session offers a rare chance to reverse the dynamic and ask buyers the questions that matter to you. For buyers, it’s an opportunity to hear how peers are thinking, what they’re working on and the challenges currently shaping their programmes. This is a live-only event and encourages open discussion. Submit your questions during registration to ensure they are covered, or ask them live on the day for full flexibility. Key takeaways * Validate best practices and gain invaluable insights. * Get to the heart of the issues affecting your sector. * Ask any question in confidence without being judged. What to expect * Zoom webinar format with tiled speakers and chat functionality. * Topics are collated from questions submitted during registration. * Questions submitted in advance take priority, however you can ask
