Andrew Lobbenburg
Head of European Transport Equity Research | Barclays
ITM Spring Conference 2025
Sponsored By FCM, Avanti West Coast, Optimiser, Amex GBT, Blacklane, Reed & Mackay, Healix International, Hilton, American Airlines, British Airways, easyJet, Navan, Direct ATPI, Concur, United Airlines, CTM, Uber For Business, Enterprise Mobility, Conferma, LNER, Virgin Atlantic, Delta Air Lines, Melia Hotels International, Visa, CIBTvisas, Take2Eton, temoji, Bolt Business, BCD Travel, Atriis, Mobility IQ, Etihad Airways, Yotel, CWT, Situ, Air India, Emburse, Wilde Aparthotels, Stitch, Amadeus
ITM Spring Conference 2025
INSPIRE takes place between 29 - 30 April 2025 in Newport
To see our full event agenda, speakers and much more, visit our dedicated Conference site: INSPIRE
Educational Highlights
Educational Highlights
In addition to the plenaries on the main stage, we provide focused sessions to deliver relevant content relevant to your role.
• Plenaries: Be inspired by travel leaders and influential speakers globally recognised for their pioneering thinking and ingenuity.
• Buyer Knowledge Exchange: An in-person edition of our renowned Buyer Knowledge Exchange, uniting buyers with a topical agenda to help overcome common challenges and foster connections.
• ITM Cares Session: Previously known as our buyer/sponsor session, this connects our partners with the buyer community through an interactive activity that supports local charities.
• Industry Sessions: Choose from a variety of concise educational breakouts covering topics relevant across all sectors.
Networking & Socials
With over 19 hours of networking opportunities, you’ll have plenty of ways to connect with the business travel community throughout the conference.
Networking Hall: Our expo is the heart of the conference, a lively hub for delegates to discover the latest industry trends and engage with others in the community.
• Welcome Party | Expo Happy Hour | Chair’s Party | Gala Dinner & Awards: Participate in a range of exciting social events designed to build lasting professional connections.
The ITM Conference Awards
During the Gala Dinner, we will honour our members for their outstanding contributions to the business travel community. There are two award categories recognising individuals who have demonstrated excellence or made significant contributions to their organisations, travel programmes, the industry, or ITM.
Creating an Inclusive & Sustainable Conference
ITM is committed to delivering a sustainable and inclusive conference experience. We actively promote initiatives that bring our diversity, equity, and inclusion (DE&I) values to life, ensuring an unparalleled delegate experience.
The ITM Buddy Programme: Sign up via registration for our Buddy Programme, designed to welcome solo attendees, those new to ITM/the industry, or those who find social events challenging to navigate. Groups are paired with a friendly buddy from our team of Board Directors and conference veterans, ready to offer support.
Already registered? Please contact secretariat@itm.org.uk to express your interest in joining the programme.
EventWell Hub
Take advantage of our quiet room as a safe space for a 10-minute break. Speak to EventWell Hosts trained in mental health and neurodiversity, or enjoy a peaceful herbal tea or decaf coffee.
Additionally, our Buddy Corners provide opportunities for individuals to connect with others before and during events, ensuring no one experiences the conference alone.
Delegate Pricing
To attend INSPIRE, you must be an ITM Business Member. Current ITM Connect Members can pay for their membership upgrade and delegate fee simultaneously.
Note: The Connect Member Delegate fee includes 12 months of ITM Business Membership.
Get Involved
Stay updated with the latest announcements by following us on Linkedin. Join the conversation using #ITM2025
Interested in sponsoring the event? Contact Chris Goring, Head of Business Development, to learn about our partnership opportunities.
Interested in sponsoring the event? Contact Chris Goring, Head of Business Development, to learn about our partnership opportunities.
Testimonials
"Excellent organisation with great content. The timing of speakers and sessions were very well timed with a great venue. First time attended and gained so much value, could not fault the entire set up."
"The networking opportunities were just fab. We attend to not only learn but also for relationship building and you gave us plenty of options to do that...as well as providing some great entertainment. The Gala dinner in particular was brilliant"
"The networking opportunities were just fab. We attend to not only learn but also for relationship building and you gave us plenty of options to do that...as well as providing some great entertainment. The Gala dinner in particular was brilliant"
Partners & Sponsors
Other
Title Sponsor
Air India
Title Sponsor
Amadeus
Title Sponsor
American Airlines
Title Sponsor
Amex GBT
Title Sponsor
Atriis
Title Sponsor
Avanti West Coast
Title Sponsor
BCD Travel
Title Sponsor
Blacklane
Title Sponsor
Bolt Business
Title Sponsor
British Airways
Title Sponsor
CIBTvisas
Title Sponsor
Concur
Title Sponsor
Conferma
Title Sponsor
CTM
Title Sponsor
CWT
Title Sponsor
Delta Air Lines
Title Sponsor
Direct ATPI
Title Sponsor
easyJet
Title Sponsor
Emburse
Title Sponsor
Enterprise Mobility
Title Sponsor
Etihad Airways
Title Sponsor
FCM
Title Sponsor
Healix International
Title Sponsor
Hilton
Title Sponsor
LNER
Title Sponsor
Melia Hotels International
Title Sponsor
Mobility IQ
Title Sponsor
Navan
Title Sponsor
Optimiser
Title Sponsor
Reed & Mackay
Title Sponsor
Situ
Title Sponsor
Stitch
Title Sponsor
Take2Eton
Title Sponsor
temoji
Title Sponsor
Uber For Business
Title Sponsor
United Airlines
Title Sponsor
Virgin Atlantic
Title Sponsor
Visa
Title Sponsor
Wilde Aparthotels
Title Sponsor
Yotel
Speakers
KEYNOTE SPEAKERS
Georgia Hunter-Bell
Motivational Speaker
Colm Lacy
Chief Commercial Officer | British Airways
Lucas Martin
Senior Vice President of Sales | American Airlines
FEATURED SPEAKERS
Scott Davies
Chief Executive Officer | ITM
Nikki Parsons
Global Travel | Jane Street
Richard Tams
Founder & Director | Tailwind Advisory
Martin Ferguson
Managing Partner | Kintela Group
Daniel Cockton
VP - Global Travel Services | Wood PLC
Paul Tilstone
Founder | temoji
Ian Jones
temojian | temoji
Charlie Sultan
President, Concur | SAP Concur
Carol Fergus
Director - Global Travel, Events and Ground Transportation | Fidelity International
James Finnie
Head of Travel | NES Fircroft
Jenny Sabineu
Sr. Manager, Travel (EMEA/LATAM) & Sustainability | Salesforce
Cristina Chimenti
Head of Travel | Sky UK Limited
Jan T. Jacobsen
Global Procurement Director Travel & Mobility | Accenture
Wayne Lappage
Senior Global Travel and Expense Manager | Yunex Traffic
Caroline Strachan
CEO | FESTIVE ROAD
Michael Riegel
CEO EMEA | Navan
Darren Toohey
Chief Sales & Customer Officer | CTM
Nick Vournakis
EVP and Chief Customer Officer | CWT
Lucy-Anne Bryans
Global Innovation and technology and corporate card lead | EY
Sue Jones
Implementation Specialist - Global Meetings & Events | HSBC
Marcus Eklund
Global Managing Director | FCM
Jim Davidson
Vice Chairman | Accelya
Carly Goodare
Global Travel Manager | AXA XL
Nicholas Nelson
Global Lodgings and EMEIA DM Travel, M&E Leader | EY
Calum Hawley
Managing Partner | BTC Global
Graham Ross
Global Head of Program and Process Enablement | FCM
Stuart Winstone
Group CEO | SilverDoor
Samantha McKnight
Senior Vice President Client Solutions | CIBTvisas
Nick O’Farrell
Head of Global Corporate Accounts | British Airways
Andy Raimond
Optimization Manager - Behavioral Science| AMEX GBT | Amercian Express Global Business Travel
Rachel Barton
Sustainability Product Manager | British Airways
Becky Burton-Stevens
Client Portfolio Lead | Amex GBT
Oliver Henry
Head of Health & Wellbeing | easyJet
Mike Fitzgerald
Senior Manager, Digital Sales | United Airlines
Sam Gillespie
Regional Manager Digital Sales | United Airlines
Kelly Cleeton
Head of Corporate Hotel Payment Solutions | Conferma
Katie Skitterall
Group Commercial Director | Direct ATPI
Jenny Thornton
Director of Technology Solutions | Direct ATPI
Romain Mialane
Director Commercial Solutions | Visa Europe
Annelies Glandorf
Global Experience Programme Manager Corporate Travel | Shell International Ltd
Julie Reeves
Consultant | temoji
Alex Kington
Consultant | temoji
Paul Dear
Regional Vice President - Supplier Management (EMEA) | SAP Concur
Shelley Fletcher-Bryant
Vice President, Sales & Client Management | Advito
Sarah Whiting
Sr. Director Global Solutions Engineering | BCD Travel
Prabhu Sundaram
Director - SCM | Delta Air Lines
Charlotte Manthe
Principle Consultant | Opteva
Liz Hegan
Senior Strategic Account Manager | Trainline
BC
Ben Custance
Director, Solutions Architecture | Navan
Chris Pouney
Global T&E Head | Astellas Pharma
CB
Charlie Baikie
Head of Commercial | Trainline
Hannah Kelly
Vice President | BCD Meetings & Events
Stella Zaphiris
Director, Corporate & TMC Sales | Hilton
Darryl McGarvey
Director, Travel Partnerships | SAP Concur
Material
I
Internal Approval Letter (Business Supplier)
Pre Event Material
Upload Date: 03 Oct 2022
For Business Suppliers to get approval to attend Conference
I
Internal Approval Letter (Connect Supplier)
Pre Event Material
Upload Date: 03 Oct 2022
Letter for Connect Suppliers to get approval to attend Conference
2
2024 Conference Company List
Pre Event Material
Upload Date: 08 Mar 2024
Delegate company list as of 20.04.24
I
ITM INSPIRE Company List
Pre Event Material
Upload Date: 18 Mar 2025
ITM INSPIRE Company List as of 18.03.25
Venue
Celtic Manor
About Venue
Address
Coldra Wood, The Usk Valley, Chepstow RdNewport, Wales, United Kingdom, NP18 1HQ
View On MapPublic Transportation
By Train
By Tube
Parking
Location On Map
Registration Fee
Business - IP Supplier
£ 949.00 (Ex. VAT)
Business - IP Buyer
Free
Business - Buyer
Free
Business - Supplier
£ 949.00 (Ex. VAT)
Connect - Supplier
£ 1288.00 (Ex. VAT)
Connect - IP Supplier
£ 1288.00 (Ex. VAT)
Connect - IP Buyer
£ 289.00 (Ex. VAT)
Connect - Buyer
£ 289.00 (Ex. VAT)
Registration Closes
Monday Apr 28, 2025
3:00 PM Europe/LondonEvent Starts
Tuesday Apr 29, 2025
9:45 AM Europe/LondonEvent Ends
Wednesday Apr 30, 2025
11:45 PM Europe/LondonVenue
Celtic Manor
NewportPARTNERS & SPONSORS
UPCOMING EVENTS
Meeting
All Member 26 August 2025
ITM General Meeting
We are calling an GM to seek approval from ITM Members to update our Articles of Association. The Articles of Association is the document that outlines the rules and structure of how ITM operates. The proposed minor changes are about making sure ITM stays relevant, efficient, and fit for future. This is a regulatory requirement and gives you the opportunity to have a say in the foundation document of ITM. Your voice as a member is so important, whether you’ve been with ITM for years or are a new member, your votes help shape how the association operates. This meeting will take place virtually and also in person (with limited capacity). If you would like to join in person - please register your interest via secretariat@itm.org.uk [secretariat@itm.org.uk?subject=ITM%20General%20Meeting]
Meeting
Buyer Only 09 September 2025
Buyer Knowledge Exchange
Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group a day prior to the event. * Time is allocated during the session for additional questions and connections made for further discussion offline. * Contributions can
Meeting
Buyer Only 11 September 2025
Creative Industries Group
Connecting media and entertainment buyers who together problem solve and drive positive, purposeful change for their organisation, travellers, and industry alike. This group meets in person to discuss challenges specific to their sector. Key takeaways * An inclusive environment of collaboration, trust and transparency. * Acting with integrity the group aims to raise and address important industry topics. * Utilising experience from the media & entertainment industry, the group shares expertise with those who need it or will benefit from it. What to expect * An informal meeting format, which often concludes with a social. * Open to anyone within the creative industry sector*, the group welcomes new faces. * As a confidential forum actions are only circulated within the group. *This event is exclusively for buyers working within the creative industry sector. Please do not register for this meeting if
Meeting
Buyer Only 11 September 2025
Chair’s Lunch
Connect with a small group of buyers to expand your network and debate pressing issues. Whether new to the industry or established in your role, this event aims to inspire thought-provoking discussion applicable to all programme sizes. Key takeaways * Establish and build valuable connections. * Learn from our diverse community and raise your profile within business travel. * Develop collaborations that contribute to positive change within the industry. What to expect * Takes place in the Seamus Heaney Library * Round table meeting format with up to 15 buyers hosted by ITM's Chair in a relaxed setting. * Open to all buyers, seats are allocated on a first-come, first-served basis. * Dietary requirements you may have can be accommodated. Rated by you: how your peers have benefitted "The discussion was so informative as always, and we delved into a couple
Webinar
All Member 18 September 2025
Could Workplace Travel be Costing you Budget AND Talent?
This webinar, hosted by Roomex and ITM on 18th September, will explore the hidden financial, operational and human costs of poorly managed workforce travel. Drawing on insights from Roomex’s latest report, Reinventing the Journey, the session will uncover how outdated travel processes are driving stress, financial strain and even staff turnover across field-based industries. The discussion will feature Roomex experts offering real-world examples of how organisations have overcome these challenges, plus case studies and practical takeaways that prove change is possible. Through data insights, client case studies and an interactive panel, the webinar will highlight why workforce travel management is no longer just a logistical issue but a strategic business challenge impacting retention, compliance and cost control. Key takeaways: · Poor workforce travel management is costing businesses more than money – they’re costing talent. · Out-of-pocket expenses are draining employees, with 80% fronting costs and many waiting weeks for reimbursement. · The
Webinar
All Member 23 September 2025
Inside the Mind of the Buyer
NOW OPEN TO BUYER MEMBERS TOO! An open, honest and safe space for you to ask a panel of expert buyers the questions that matter to you. Live only, this is a rare opportunity for you to reverse the dynamic and question buyers without judgement. Submit your questions via registration to avoid disappointment, or live on the day to give you full flexibility. Key takeaways * Validate best practices and gain invaluable insights. * Get to the heart of the issues affecting your sector. * You can ask any question in confidence without being judged. What to expect * Zoom webinar format with tiled speakers and chat functionality. * Topics are collated using the topics submitted by members during registration. * Questions submitted in advance take priority, however, you can ask additional questions. * This is a live-only event and is therefore not available via
Meeting
Buyer Only 24 September 2025
Quarterly Ireland Buyer Meet
Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Ireland or with regional travel within their remit. Key Takeaways • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change What to Expect • A roundtable meeting with up to 15 buyers in a relaxed setting • Open to all buyers, with seats allocated on a first-come, first-served basis • Lunch is not provided Note: This event is exclusively for Travel Managers. Rated by Your Peers: How Attendees Have Benefitted “Great discussions as ever
Meeting
Buyer Only 25 September 2025
Quarterly Northwest Buyer Meet
Connect with a small group of buyers to expand your local network and discuss pressing industry issues. Whether you’re new to the sector or established in your role, this quarterly meeting is designed to support you in your professional journey. Through thought-provoking discussions relevant to all programme sizes, we welcome participants either based in Northwest England or with regional travel within their remit. Key Takeaways • Establish and strengthen valuable connections • Learn from our diverse community and raise your profile in business travel • Foster collaborations that contribute to positive industry change What to Expect • A roundtable meeting with up to 10 buyers in a relaxed setting • Open to all buyers, with seats allocated on a first-come, first-served basis • Dietary requirements will be accommodated Note: This event is exclusively for Travel Managers. Rated by Your Peers: How Attendees Have Benefitted “Great discussions as
Meeting
Buyer Only 07 October 2025
Buyer Knowledge Exchange | Dedicated AI Special
This BKE will focus on an AI. Find out what’s available, and considerations for travel tech application within your travel programme at our dedicated AI special. Virtual confidential forum for buyers to meet, share challenges, and validate their approach and checklist considerations. Each month 25+ like-minded buyers meet to discuss their approach to key travel management topics. This is an opportunity for you to seek advice, gain a different perspective and raise concerns. Key takeaways * A sounding board for the latest industry changes. * Validate that your focus is on the right areas. * Advice on considerations and a sense check on your approach. What to expect * Zoom meeting format where delegates are encouraged to switch their camera on to aid participation. * Themes are collated from each registration form to guide the meeting agenda and circulated to the group
Conference
All Member 27 October 2025
ITM Autumn Conference 2025
ITM AUTUMN CONFERENCE 2025: A PREMIER EVENT FOR BUSINESS TRAVEL PROFESSIONALS Join us at the ITM Autumn Conference to gain insights from industry leaders and participate in meaningful discussions on the latest trends, best practices, and innovations in business travel. This event brings together over 400 professionals, fostering a collaborative environment to share ideas, explore industry shifts, and build connections that drive success. More details will be released closer to the event. Key Takeaways • Discover best practices shaping the business travel industry. • Gain actionable insights from globally recognised travel leaders. • Connect with peers, thought leaders, and influential speakers. What to Expect A full-day event at a London venue, packed with senior-level speakers and engaging discussions designed to educate, inform, inspire, and connect. Attendees can expect: • In-depth presentations and panel discussions led by pioneering industry voices. • Opportunities to network and exchange ideas with over
