Session 1

OBT Best Practice

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Kerrie Henshaw-Cox

Associate Director - Business Travel | AstraZeneca

Session 2

Distribution & Content

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Natalie Gardner

Sr. Global Travel Manager | Electronic Arts

Session 3

Embedding Sustainable Practice

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Cristina Chimenti

Head of Travel | Sky UK Limited

Emma Eaton

Travel Commodity Manager UK & IE | Siemens

Session 4

The World of M&E

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Sue Jones

Global Meeting and Travel Manager | INGKA Group (IKEA)

Session 5

Optimising Open Technology Platforms

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Ian Spearing

Founder | Travel Evolution Consulting

Session 1

Making Corporate Travel Accessible for All

Sponsored By United Airlines

Mobility should not be a privilege.  Providing a travel experience that is accessible for everyone is a growing imperative.  A recent UK government survey found that 22% of the population has a disability - up three points from the prior ten years. In corporate travel, 80% of travel managers feel they lack support in addressing the accessibility needs of their travelers. (GBTA Ladders survey, 2021). Join our session to learn from experts at Google, Amex GBT and United Airlines, who are all on a mission to make travel a more inclusive experience.

Rob Bray

Senior Travel Vendor Manager | Google

Dominique Swales

Director Global Accounts | United Airlines

Kayleigh Rogers

Consulting Manager | American Express Global Business Travel

Cari Wurzbacher

Key Account Manager | Military & Government | United Airlines

Session 2

Reality Bites - Getting to grips with what you don’t know to better enable cross border travel

Sponsored By CIBTvisas

As international travel and globalised workforces continue to rebuild after three turbulent years, how prepared are you to navigate the complex and every changing rules in a post-pandemic, post-Brexit world? Join us to find out what’s happened so far in 2023 and the things you might need to keep an eye out for in the future. Do you know which COVID legacy changes have been made this year? Which Latin American countries are making wholesale changes to Visa rules? Which countries have hefty fines for travelling on the wrong visa? For answers to these questions and much more, join CIBT’s Reality Bites session.Any business with a globally mobile population will be impacted by the evolving political, economic, sociological and technological changes in the visa and immigration world. Strict adherence to complex global and national legislation in close to 200 destinations worldwide makes for an ever-changing landscape and it’s therefore vitally important that we’re always aware

Samantha McKnight

Vice President Enterprise Sales | CIBTvisas

Carsten Ostberg

Chief Strategy Officer | CIBTvisas

Session 3

The Simple Meetings Framework

Sponsored By hubli

We know that people’s requirements for meetings and events have changed rapidly over the past few years, and most noticeably since COVID. We have seen the reduction of office space and the rise in distributed teams, but still with a need for in-person connections, which has fueled a rapid growth in small team gatherings and meetings. However, most organizations are not prepared and still rely on slow manual servicing which is increasingly proving too costly and not fit for purpose. The purpose of the Simple Meetings Framework (SMF) session is to give you a step-by-step guide to develop a new digital first approach to the rapidly emerging simple and internal meetings segment.  The framework was developed through hubli data, experience and knowledge, combined with the insight and wisdom of our clients and several industry experts, including independent global travel and meetings consultancy FESTIVE ROAD.

Richard Eades

Global Category Manager (Travel, Meetings & Events) | BP International Ltd

Mark Nunan

Chief Operating Officer | hubli

Darren Hall

European Travel Manager / Global fleet Lead | HSBC

Session 1

Unlock data-driven innovation across travel and meetings

Sponsored By BCD Travel

We know numbers don’t lie – but are you always able to decipher their meaning? Data has the power to reveal patterns across programs, divulge hidden savings and ultimately drive changes that help you meet business goals. Hear from our client engagement consultant, data guru and events expert on how you can use your data better to understand the entirety of your program. Find out how companies are leveraging technology to map, capture and consolidate trip data across multiple sources. And confidently translate those numbers into actionable insight that benefits your travel and meetings program. Remember, data will tell you a tomato is a fruit. Insight will tell you not to put it in a fruit salad.

Sarah Whiting

Channels Solutions Lead | Thrust Carbon

Alison Warwick

Sales Director | BCD Meetings & Events

Session 2

Traveller Wellness – staying energised whilst on the road

Sponsored By Hilton

Wellness offerings by hotels has historically been spas, fitness experiences and amenities. While these continue to be important, a lot has changed recently in terms of traveller expectation. Today, there is not only a growing number of wellness-oriented travellers, but also an expanded definition of “wellness.” Not every traveller has the same interest in wellness. For some people, travel is about fully disengaging from everything, wellness included. This could mean time spent in a spa, maintaining a workout regimen on the road or more healthy meal choices. It may be as simple as appreciating a good night’s sleep or a great shower experience. The panel will discuss the importance of reducing the friction of maintaining healthy habits on the road, whether as a business traveller or a delegate attending a meeting. They will discuss a wider view of wellness, recent trends and share ways in which their organisations are

Chris Parkin

Senior Director, Hilton Worldwide Sales | Hilton

Nicholas Nelson

Global Lodgings and EMEIA DM Travel, M&E Leader | EY

Paul Bates

Executive Head Chef | Hilton London Metropole

Leyla Tugwell

Global Corporate Travel Manager | Buro Happold Engineering

Session 3

Business Travel Payments Made Simple

Sponsored By Visa

It can be difficult for businesses to know what the best way is to pay for their essential travel bookings, like flight & rail tickets, accommodation and ground transportation as well as meals and entertainment. To come to a decision, businesses require answers to some crucial questions, such as: How can I enable my employees to make business payments? How can I control this? How can I access data to drive business decisions? Should I pay centrally or let my employees make payments individually? How does the booking method (e.g. OBT, TMC) or content (LCC) impact those decisions? Join experts from Visa, Barclaycard and others in a conversation where we answer these questions. In addition, we will share our unique insights on creating the best payment experience to suit your business travel requirements.

Alison Rogan

Head of Travel and Events | HSBC

Clive Cornelius

Head of Travel and Procurement segment | Visa

Helen Hodgkinson

Head of Travel Product and Sustainability Options | Barclays

Session 1

Steps to Sustainability; exploring solutions for your travel programme

Sponsored By American Express Global Business Travel

For many organisations, decarbonising business travel is a vital part of their sustainability objectives – with aviation the largest and most challenging component.  Travel managers can play a key role in decoupling business growth from emissions. This interactive session explores how to optimise the strategies and solutions available.

Sian Ellis

Sustainable Sourcing Assistant Director | EY

Nicole Sautter

Manager Global Sustainability | American Express Global Business Travel

Session 2

Using technology to connect a distributed workforce in a hybrid era

Sponsored By TROOP

As more and more companies transition to a distributed workforce, it’s becoming increasingly important to find ways to bring people together and foster a sense of community and collaboration, all while managing costs and reducing carbon emissions. In this thought leadership panel session, we’ll explore how companies can leverage technology to successfully bring a distributed workforce together, while also managing  budgets  and carbon footprints.. Our panel will feature two expert speakers and a moderator, all of whom will share their own experiences and insights. They will discuss the challenges and opportunities of managing a distributed workforce and offer practical advice on how to create a strong sense of connection and collaboration among team members who may work in different locations. They will also explore the importance of sustainable travel practices and share best practices for reducing costs and carbon emissions while still meeting business needs.

Kerrie Henshaw-Cox

Associate Director - Business Travel | AstraZeneca

James Faux

Growth @ TROOP | TROOP

Imogen Furness

Global Travel & Meetings Manager | WTW

Session 3

The price is right!....or wrong! An interactive game of revenue management

Sponsored By easyJet

The session will begin with a very brief overview on the complexity of airline pricing decisions. There will then be an interactive audience exercise that is designed to illustrate the impacts of pricing decisions. The exercise will break the group into teams that will make 13 rounds of pricing decisions against each other, with the goal to maximize revenue in the context of a market with a high amount of business traffic.

Melissa Skluzacek

Director - Trading & Revenue Management | easyJet

Adam Hess

Head of Trading | easyJet

Session 1

NDC is here. Are you ready?

Sponsored By Amadeus

NDC-sourced content is here and is beginning to scale up. Are you ready to reap the benefits? As often with change, there are mixed reactions… but for those who prefer to “wait and see”, there is a risk of getting behind. Join Amadeus in this 40 mins thought provoking session with Ludo Verheggen, Global Director of Air Distribution Growth at Amadeus and get an answer to those questions you have been asking yourself: • What is taking so long? • Where are we now? • Should I be prepared to make any concessions to enjoy the benefits? • Am I having the right conversation with my TMCs and OBT providers?

LV

Ludo Verheggen

Director Air Distribution Growth | Cytric by Amadeus

Session 2

State of the Rail Nation

Sponsored By Rail Delivery Group

Rail is the sustainability bullet versus other modes. With ESG being so prevalent in culture and business practices, shareholders are wanting to continue to see commitment to the cause and alignment from Corporates to wider government targets that have been set out and practices that are adhering to these objectives. With the ongoing review of travel policies, rail is required to feature higher as the dominant mode within principals and policies. Travellers themselves are making greener choices to not only support the planet, but to aid their own productivity and support their wellbeing. But how is the rail industry investing in business travellers to ensure that they are able to get from a to b (and return), being informed, provided with flexibility, feeling safe, being productive and doing the right thing? Join our session to learn more about what rail is committed to you, your travellers and your business.Join our session

Clive Wratten

Chief Executive | BTA

Jacqueline Starr

CEO | Rail Delivery Group

Claire Walton

Head of Corporate Seles | Avanti West Coast

Chris Stuart

Commercial Lead - Leisure, Business & International | LNER

Session 3

Traveller Wellbeing - A British Original safety briefing

Sponsored By British Airways, American Airlines

A sneak peak of the new onboard safety video before it’s live on board before 1 May.  Everything that makes Britain unique and original has been the inspiration for the video.  Matt will show the video and give an engaging insight into onboard safety.  Followed by a Q&A session, so please come armed with all those questions you always wanted to ask such as why does the blind have to be open for landing …..

Matt Whipp

Manager Cabin Safety | British Airways