Steve Cassidy
Senior Vice President and Managing Director Hilton UK & Ireland | Hilton
Thursday Apr 25, 2024 [11:40 AM - 12:20 PM]
Sponsored By Visa
A warm welcome as the ITM community reunites at the largest UK business travel conference of the year
Sponsored By United Airlines
Including...Pilates, Running/Walking, Swimming and Beach Clean.
Sponsored By Oversee
The ITM Buddy Programme starts by welcoming first time conference goers, solo attendees and veteran buddies for a networking breakfast
Hear from CEO Scott Davies and ITM Board Director Sam McKnight as we introduce empower and share the latest insights from our buyers.
Ipsos share the latest research and insight. A perfect way to set the tone for the next two days.
Keeping a promise he made to us during the pandemic, a legend of the industry takes time out of his extraordinary schedule to join us and share his learnings, and what buyers and suppliers can be doing to empower their programmes, teams and careers.
If you're new to our conferences or just want extra support, we'll have designated meeting points to connect you with fellow delegates during all of our networking opportunities.
Jason shares his considered and widely respected views regarding how our industry is positioned to be a force for good and what we need to focus on to tread lightly upon our planet.
Our expert panel of buyer and supplier leaders challenge each other as to whether we're doing enough in this challenging and thought-provoking session where our delegates are encouraged to actively participate in a Question Time format.
Stephan leads one of the world's largest TMCs and shares his views and plans to deliver on the key issues our industry faces.
Not to be missed session delivered by ITM Board Director Natalie Gardner exploring the evolving role of the travel manager / buyer. In this highly interactive session, supplier delegates will actively choose the subject matter in a "You Choose Format"!
Highly valued and requested buyer member sessions with defined topics to help benchmark and collaborate with with their peers.
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Sponsored By Navan
Modern booking platforms have transformed how we manage business travel, bringing new levels of efficiency, visibility, and control to global travel teams. With complex market dynamics now leading our industry to rethink its distribution models and underlying infrastructure, how can agencies and travel managers stay ahead and turn potential headwinds into tailwinds? Join Michael Riegel, CEO, Navan, EMEA and Danielle Sullivan, Global Category Manager, LGC to explore how technology is transforming the way businesses move around the world and what the future holds as the industry continues to innovate.
Sponsored By TROOP
Join this dynamic discussion to help kick-start your small meetings management. Hear firsthand how to navigate the complexities of small meetings, discover their inherent value, and harness innovative solutions to drive organisational success. "Small Meetings, Big Impact" promises to be a thought-provoking exploration of how businesses can leverage and manage the microcosm of small meetings for macro-level benefits. And don’t forget to pick up your small meetings policy template so you too can initiate your small meetings management.
Sponsored By American Express Global Business Travel
Effective traveller engagement underpins the success of any managed travel program, reducing service costs and spend, and enabling your program goals. But the communication context has been transformed by technology, new working patterns, and changing employee expectations. This workshop format - led by Michelle Wakelin, Communications specialist at Amex GBT Consulting – will explore how you can make your traveller engagement effective and fit for today’s environment.
Sponsored By hubli
Interactive session covering growth of internal meetings, sustainability, technology advancements, contracting challenges and convergence of travel and meetings. Best practice case studies with new research data.
Sponsored By Lokulus
With AI and ChatGPT constantly in the headlines, do you find yourself wondering if AI would have a place within your business? From TMC’s to Airlines and beyond, no matter the size of your organisation, the future for AI technology within the sector is sky high. AI technologies can be implemented to improve business efficiencies, enhance customer experiences, and just generally make life easier for both your teams and your customers. From GDS queue management and automated enquiry handling, to improved SLA reporting and claims handling – the possibilities are endless, you just need to keep an open mind and try not to shy away from new technology adoption. As with everything, it doesn’t come without its challenges and limitations. In this session you can expect an expert-led discussion surrounding the capabilities and opportunities for AI within the industry, but also with some important points for consideration surrounding best
Sponsored By Visa
Join us to hear from our payment expert about how the world of payments continues to change, responding to the new landscape, how to take your travel programme to the next level with the right payment solutions. More importantly responding to any questions you may have about payments. This plans to be a fun, informative and interactive session, with something for everyone - whether you are new to payments or a seasoned expert.
Sponsored By United Airlines
Including...Yoga, Running/Walking and Beach Cleaning.
Introducing Day 2 of our empower Conference
A warm welcome and update from ITM Board Directors, sharing plans and initiatives and ways for you to get involved in our community.
A fun and engaging opportunity for sponsor partners and buyers to work together to support and give back to communities local to our host venue.
How comfortable are you communicating, connecting and public speaking? We are joined by communication practitioner Sarah Blumenau to equip you with tools to empower you and unlock your voice and presence. In this interactive session, learn how to connect with your wide-ranging professional audiences, land your messages consistently, and be the most effective version of ‘you’ in every interaction.
An essential and agenda-shaping ITM Debate discussing the economics, impact and realisation of modern booking platforms.
Four buyers, four suppliers, one debate.
The accommodation sector has navigated a tumultuous period of growth, disruption and change. Steve shares his views regarding the future of the sector and how buyers and suppliers can empower themselves to optimise their partnerships.
Sponsored By Hilton
We all want to do business with those that mirror our values and represent progress across important aspects of society. With inclusivity at the core of its operations, Hilton will host a panel focusing on the importance of overcoming the perceived barriers to employing those with a learning disability. The expert six-person panel, including representatives from the Down’s Syndrome Association, Aurora Foxes and Hilton will share their knowledge and experience in why taking action is important, the benefits it brings and how we all have a role to play in championing inclusivity in the workplace
Sponsored By United Airlines
Managing corporate travel is more difficult than ever based on multiple layers of readiness in your corporate travel program. NDC isn’t a finish line. Instead, it is likened to a fiber optic cable that will help modernise a rigid, dated travel ecosystem. Join Anthony Toth, Managing Director-United Airlines Digital Sales for tangible solutions to the air content challenges you’re facing today. Plus, you’ll receive a glimpse into ‘what comes next’ in the world of modern airline retailing.
Sponsored By BCD Travel
To build a future-fit program and prove the value of travel to your organization, data must be central to everything you do – from sourcing your suppliers to creating traveler-facing communications. Join this session to find out how to consolidate all of your data feeds to get a holistic picture of your program, and how to leverage artificial intelligence to extract actionable insights and streamline processes. And, most importantly, find out what data can tell you about a tomato…More importantly responding to any questions you may have about payments. This plans to be a fun, informative and interactive session, with something for everyone - whether you are new to payments or a seasoned expert.
Sponsored By easyJet
For many years STEM roles across the travel sector have been stereotypically male and this certainly stands true for flying an aircraft! During this session we will hear about the journey of easyJet Captain Kate West MBE as she shares her story, working for a company that encourages challenging these stereotypes, in becoming the world’s youngest commercial pilot captain and how she now is focused on empowering others to do the same. With a strong belief that no barrier is too high and say yes to every opportunity, we all can empower ourselves to be successful in the career we choose. Join Kate and Karen Hutchings as they discuss Kate’s journey and how she is paying forward her experience as both Captain and Pilot Training Manager at easyJet.
Sponsored By Direct ATPI
Join Direct ATPI and four airlines for a breakout session that will drop the red tape and mystery around NDC. With audience collaboration, find out which travel managers are content or discontent with NDC, who have it turned on, and what the true cost-saving of NDC is. While content is king, this session will highlight that not all TMCs are created equal.
Sponsored By Concur
During this session we take a look at how the industry is evolving across changing supplier distribution strategies, consolidations, changing corporate travel priorities and the next generation of traveller. Paul Dear from SAP Concur will open the session with a short overview to share SAP Concurs view on the landscape and what this all means in terms of building a seamless traveller offering and booking experience, based on consumption of the right content in the right place at the right time. Paul will then be joined by three significant players in the distribution discussion, Mike Fitzgerald from United Airlines, Ruta Greenslade from Trainline and Claudia Jackson from BCD. They will share their views on the corporate travel ecosystem including the challenges faced today and what may be expected for the future.
Our motivational speaker will share his extraordinary story of hope and positivity in the face of adversity and explain the power of mindset and seizing control of your outcomes.
Wrapping up two days of educational content, collaboration and networking
Sponsored By Enterprise Mobility
Join the ITM Board of Directors for a pre-dinner drink (or two!)
Those on the ITM Buddy Programme will be meeting one last time before the final social evening
Sponsored By American Airlines, British Airways
ITM's annual Gala Dinner, including our prestigious Buyer of the Year and Chair's award, raffle and charity auction followed by an unforgettable night of entertainment!
Senior Vice President and Managing Director Hilton UK & Ireland | Hilton
Thursday Apr 25, 2024 [11:40 AM - 12:20 PM]
Senior Vice President Global Sales | Delta Air Lines
Wednesday Apr 24, 2024 [10:40 AM - 11:15 AM]
Communication Practitioner | Sarah Blumenau Consulting Ltd.
Thursday Apr 25, 2024 [9:05 AM - 10:05 AM]
President and CEO | BCD Travel
Wednesday Apr 24, 2024 [1:00 PM - 1:35 PM]
Head of Politics, Public Affairs, UK | Ipsos
Wednesday Apr 24, 2024 [10:05 AM - 10:40 AM]
Chief Executive Officer | ITM
[9:45 AM - 10:05 AM], [8:45 AM - 8:55 AM], [9:05 AM - 10:05 AM]
Global Director for Travel | Arcadis
Founder & Director | Tailwind Advisory
[11:40 AM - 12:20 PM]
Founder & Director | Thrust Carbon
[12:20 PM - 1:00 PM], [11:55 AM - 12:20 PM]
Global Travel, Meetings and Events Leader | EY
[10:45 AM - 11:40 AM]
Global Meeting and Travel Manager | INGKA Group (IKEA)
[10:45 AM - 11:40 AM]
Global Commercial Airline Program Manager & Travel Manager: UK, Europe & MEA Clusters | Citi
[10:45 AM - 11:40 AM]
Vice President, Global Sales | Virgin Atlantic
[12:20 PM - 1:00 PM]
Founder | temoji
[10:45 AM - 11:40 AM]
Sr. Manager, Travel (EMEA/LATAM) & Sustainability | Salesforce
[12:20 PM - 1:00 PM]
Global Procurement Director Strategy, Planning & CSR | Randstad Holding
[12:20 PM - 1:00 PM]
Managing Director - Digital Sales | United Airlines
[10:45 AM - 11:40 AM]
Global Travel & Card Category Mgr. | Cisco
Head of Travel and Events | HSBC
Head of Sustainable Supply Chain and Travel | KPMG
Travel Commodity Manager UK & IE | Siemens
VP, Travel Services | Barclays
Global Lodgings and EMEIA DM Travel, M&E Leader | EY
Regional Senior Vice President - EMEA & APAC | Global Business Travel Association
[1:00 PM - 1:35 PM]
Associate Director Strategy & Transformation | Amadeus
[10:45 AM - 11:40 AM]
Executive Vice President, Global SME | American Express Global Business Travel
[12:20 PM - 1:00 PM]
Global Travel & Meetings Manager | Barclays
[10:45 AM - 11:40 AM]
Head of Travel | Sky UK Limited
Regional Vice President - Supplier Management (EMEA) | SAP Concur
[10:45 AM - 11:40 AM]
Growth @ TROOP | TROOP
Communications Manager | American Express Global Business Travel
Global Travel Meetings Manager | WTW
VP, Commercials & Content | Spotnana
[10:45 AM - 11:40 AM]
Vice President, Sales & Client Management | Advito
Head of Travel | NES Fircroft
[3:10 PM - 4:00 PM]
Vice President, Global Corporate Travel | Omnicom Group
[3:10 PM - 4:00 PM]
Sr. Global Travel Manager | Electronic Arts
[3:10 PM - 4:00 PM], [8:55 AM - 9:05 AM]
Group CEO | SilverDoor
[8:55 AM - 9:05 AM]
Founder | Travel Evolution Consulting
Captain & Pilot Training Manager | easyJet
Founder | Cobb & Hutch Consulting
Chief Operating Officer | hubli
Vice President Client Solutions | CIBTvisas
[9:45 AM - 10:05 AM]
Head of Travel and Procurement segment | Visa
CEO EMEA | Navan
Global Category Specialist | Anglo American
[3:10 PM - 4:00 PM]
Global Meeting & Events Manager | Shell International Ltd
Global Category Manager | LGC Group
Director of Sales - Corporate, TMC & Airlines | Hilton
Senior Strategic Growth Manager | Visa
Senior PR Manager Global | SAP Concur
Managing Director UK and Ireland | BCD Travel
General Manager | Doubletree by Hilton Brighton Metropole
Principal | The Aurora Group
WorkFit Officer, East London and Eastern Home Counties | Down’s Syndrome Association
Team member of the Housekeeping Team | Hilton
Technical Architect | Lokulus
Chief Evangelist | Lokulus
Senior Manager, Digital Sales | United Airlines
Group Commercial Director | Direct ATPI
Director of Technology Solutions | Direct ATPI
Head of Global Travel, Expense & Meetings | Riot Games Limited
Account Director | Hilton
Pre Event Material
Upload Date: 03 Oct 2022
For Business Suppliers to get approval to attend Conference
Pre Event Material
Upload Date: 03 Oct 2022
Letter for Connect Suppliers to get approval to attend Conference
Pre Event Material
Upload Date: 06 Nov 2023
A full list of companies that attended our 2023 Spring conference, energise.
Pre Event Material
Upload Date: 08 Mar 2024
Delegate company list as of 20.04.24
Post Event Material
Upload Date: 02 May 2024
All shareable slides from our 2024 Spring Conference empower.
Post Event Material
Upload Date: 13 May 2024
ITM Spring Conference 2024 photos
Wednesday Apr 24, 2024
3:00 PM Europe/LondonWednesday Apr 24, 2024
9:45 AM Europe/LondonThursday Apr 25, 2024
11:45 PM Europe/LondonDoubleTree by Hilton Brighton Metropole
BrightonBuyer Only 14 January 2025
Supplier Only 16 January 2025
All Member 22 January 2025
All Member 30 January 2025
Buyer Only 11 February 2025
Supplier Only 13 February 2025
All Member 26 February 2025
Buyer Only 27 February 2025
Buyer Only 05 March 2025
Buyer Only 11 March 2025