Spotlight Video

Inclusive Guest Excellence

Sector : Hotels, Serviced Apartments, Diversity and Inclusion

Produced by: ITM

In this one-hour masterclass accommodation providers and event professionals will learn some simple, practical and cost effective tips to create a guest experience where all guests feel respected, welcomed and valued.


While we strive to provide a safe and welcoming experience for all, often the challenges, risks and wishes of guests belonging to different minority groups may differ and we will use real-life case studies to provide a thought-provoking and informative session.


Download the slide deck here

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